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This edited collection brings together voices from the margins in
underrepresented regions of the Global South, within the context of
scholarship focusing on indigenous languages and development
communication. Contributors bring together research from
often-overlooked parts of the world to engage in dialogue towards
an understanding of the similarities and differences between issues
of language and development in the Global South, presenting cases
as a starting point for further research and discussions about
indigenous language and development communication in Latin America,
Africa, and Asia. Scholars of communication, sociology,
linguistics, and development studies will find this book of
particular interest
The degree of violence in Nigeria's Niger Delta has become endemic,
characterized by 33 cases of kidnapping recorded between January
2006 and February 2007, with over 200 victims being mostly
expatriate oil workers. There were also about 12, 770 cases of
vandalism, particularly of oil pipelines and installations,
recorded in Nigeria between 2000 and 2007 with most of them
occurring in the Niger Delta. The implications of the Niger Delta
crises are too far-reaching to be ignored: for the inhabitants of
this area, there are constant environmental hazards and security
threat, while for the Nigerian government, over N150.5bn in revenue
was lost in eight years; there was also a drop of more than 20% in
oil exports between April 2006 and October 2007. The concern of the
research was why the escalation of conflicts rather than abatement
between host communities and oil companies while the companies had
in place community relations strategies to manage the conflicts in
the communities?
The banking sector is undeniably one of the most important players
in the economy of any nation. An economy without a viable banking
structure is no doubt an unhealthy one. Considering the number of
banks available in Nigeria, and the keen competition that exists
among them, it becomes pertinent to examine their efforts to
satisfy their customers and the customers' perceptions of such
efforts. This book is a comparative study of customers' perception
of the customer relations efforts of Intercontinental Bank and
Prudent Bank. It examines the extent to which the customers believe
that the two banks have provided efficient services, how services
provided have attracted customer patronage, and how the type of
relationship provided by the two banks has encouraged further
patronage. This book concludes that the level of customer relations
satisfaction enjoyed by customers of a bank encourages their
loyalty, and their desire to sustain their patronage of the bank.
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