The book is composed of two main parts: mathematical background and queueing systems with applications. The mathematical background is a self containing introduction to the stochastic processes of the later studies queueing systems. It starts with a quick introduction to probability theory and stochastic processes and continues with chapters on Markov chains and regenerative processes. More recent advances of queueing systems are based on phase type distributions, Markov arrival processes and quasy birth death processes, which are introduced in the last chapter of the first part. The second part is devoted to queueing models and their applications. After the introduction of the basic Markovian (from M/M/1 to M/M/1//N) and non-Markovian (M/G/1, G/M/1) queueing systems, a chapter presents the analysis of queues with phase type distributions, Markov arrival processes (from PH/M/1 to MAP/PH/1/K). The next chapter presents the classical queueing network results and the rest of this part is devoted to the application examples. There are queueing models for bandwidth charing with different traffic classes, slotted multiplexers, ATM switches, media access protocols like Aloha and IEEE 802.11b, priority systems and retrial systems. An appendix supplements the technical content with Laplace and z transformation rules, Bessel functions and a list of notations. The book contains examples and exercises throughout and could be used for graduate students in engineering, mathematics and sciences.

"Et moi, ..., si j'avait su comment en revenir, je One service mathematics bas rendered the human race. It bas put common sense back n'y serais point all .' where it belongs, on the topmost shelf next to lu1esVeme the dusty canister labelled 'discarded nonsense' Eric T. Bell 1be series is divergent; therefore we may be able to do something with it O. Heaviside Mathematics is a tool for thought. A highly necessary tool in a world where both feedback and nonlineari ties abound. Similarly, all kinds of parts of mathematics serve as tools for other parts and for other sci ences. Applying a simple rewriting rule to the quote on the right above one finds such statements as: 'One ser vice topology has rendered mathematical physics ... '; 'One service logic has rendered computer science .. .'; 'One service category theory has rendered mathematics .. .'. All arguably true. And all statements obtainable this way form part of the raison d 'etre of this series."

"Et moi, ..., si j'avait su comment en revenir, je One service mathematics bas rendered the human race. It bas put common sense back n'y serais point all~.' where it belongs, on the topmost shelf next to lu1esVeme the dusty canister labelled 'discarded nonsense'~ Eric T. Bell 1be series is divergent; therefore we may be able to do something with it O. Heaviside Mathematics is a tool for thought. A highly necessary tool in a world where both feedback and nonlineari- ties abound. Similarly, all kinds of parts of mathematics serve as tools for other parts and for other sci- ences. Applying a simple rewriting rule to the quote on the right above one finds such statements as: 'One ser- vice topology has rendered mathematical physics ...'; 'One service logic has rendered computer science ...'; 'One service category theory has rendered mathematics ...'. All arguably true. And all statements obtainable this way form part of the raison d 'etre of this series.

The book is the extended and revised version of the 1st edition and is composed of two main parts: mathematical background and queueing systems with applications. The mathematical background is a self-containing introduction to the stochastic processes of the later studied queueing systems. It starts with a quick introduction to probability theory and stochastic processes and continues with chapters on Markov chains and regenerative processes. More recent advances of queueing systems are based on phase type distributions, Markov arrival processes and quasy birth death processes, which are introduced in the last chapter of the first part. The second part is devoted to queueing models and their applications. After the introduction of the basic Markovian (from M/M/1 to M/M/1//N) and non-Markovian (M/G/1, G/M/1) queueing systems, a chapter presents the analysis of queues with phase type distributions, Markov arrival processes (from PH/M/1 to MAP/PH/1/K). The next chapter presents the classical queueing network results and the rest of this part is devoted to the application examples. There are queueing models for bandwidth charing with different traffic classes, slotted multiplexers, media access protocols like Aloha and IEEE 802.11b, priority systems and retrial systems. An appendix supplements the technical content with Laplace and z transformation rules, Bessel functions and a list of notations. The book contains examples and exercises throughout and could be used for graduate students in engineering, mathematics and sciences. Reviews of first edition: "The organization of the book is such that queueing models are viewed as special cases of more general stochastic processes, such as birth-death or semi-Markov processes. ... this book is a valuable addition to the queuing literature and provides instructors with a viable alternative for a textbook to be used in a one- or two-semester course on queueing models, at the upper undergraduate or beginning graduate levels." Charles Knessl, SIAM Review, Vol. 56 (1), March, 2014