To assist the Air Force in the process of changing the way it purchases services, this report reviews related commercial sector practices and suggests metrics to track progress and refine services procurement efforts over time. To assist the Air Force in the process of changing the way it purchases services, this report reviews related commercial sector practices and suggests metrics to track progress and refine services procurement efforts over time.

Describes best commercial practices for purchasing services that are analogous to services the Air Force purchases to support its installations The authors examine whether and how well-respected commercial firms apply performance-based practices within their facilities and food services contracts. Communication between buyers and providers is critical; a small set of metrics is helpful for performance management; and incentives and a flexible contract can be of value.