Encountering generational, cultural, language and behavioral differences in today's global workplace occurs nearly every hour of every day. From here to Dubai or in the conference room down the hall, anger and frustration come easily when others don't do things our way, follow directions, or respond the way we think they should. And when emotions manage workplace relationships, conflict, disengagement and low morale result. Answering the call for fresh insight into what it takes to effectively manage in this complex landscape, Emotional Intelligence for Managing Results in a Diverse World brings together a unique combination - the key principles of emotional intelligence and the fundamentals of diversity and difference. With practical how-tos, action tips, assessment tools and plenty of workplace examples, this cohesive system offers managers, supervisors, team leaders and human resource professionals a proven framework and actionable strategies for developing the critical competencies needed for success: empathy, cross-cultural communication and conflict resolution skills that produce hard results in business. Emotional Intelligence for Managing Results in a Diverse World delivers a proven approach to capturing and using the energy of emotions to bridge difference, turn difficult relationships into satisfying ones and create a healthier workplace and a more effective organization

Aiming to create professional environments where differences are valued and people from divergent backgrounds can work productively together, this examination is designed to help create humane, prosperous, and productive organizations. Ideal for CEOs in the executive suite as well as supervisors on the shop floor, this guide combines systemic, strategic-level possibilities with a continuous array of both practical and tactical charts, tools, grids, assessments, models, and checklists, guaranteed to provide managers of all types with the tools they need to create a positive atmosphere. Suggestions, questions, and considerations regarding the steps an organization can take regarding culture change are featured throughout, making this the quintessential resource for those charged with the task of diversity implementation from start to finish.