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This book offers a socio-legal exploration of localised consumer
complaint processing and dispute resolution in the People's
Republic of China - now the second largest consumer market in the
world - and the experiences of both ordinary and 'professional'
consumers. Drawing on detailed analysis of an impressive body of
empirical data, this book highlights local Chinese understandings
and practice styles of 'mediation', and identifies in popular
consciousness a continuing sense of reliance on the government for
securing consumer rights in China. These are not only important
features of consumer dispute processing in themselves, but also
help to to explain why no ombudsman system has emerged. This
innovative book looks at the nature of China's distinctive dispute
resolution and complaints system, issues within that system, and
the experiences of consumers within it. The book illustrates the
access to justice processes locally available to aggrieved
consumers and provides a unique contribution to comparative
consumer law studies in Asia and elsewhere.
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