Addressing the problems of managing health care is one of the most pressing and complex challenges facing western societies. In the UK the public are bombarded with negative press coverage of the National Health Service, which is often portrayed as in crisis. Hope Behind the Headlines aims to provide practical help, hope, energy and ideas about what is possible to improve health care by shifting the cultures to ones that are truly patient centred and orientated towards quality. Hope Behind the Headlines is a readable and accessible book that is packed full of learning, insights, research and experiences that will ensure leaders really understand what is required to shift cultures in theory and in practice. It will leave readers energised and hopeful about their own ability to make a difference in their own local health context. It includes chapters written by leaders in health care who have had a go at shifting culture in practice and who share their experiences, warts and all. These stories are powerful, empathetic, first-person narratives that are very different from sanitised case studies that often glorify what happened and make readers feel inadequate. A must-read for all those concerned with improving health care in the UK.

Improving health care is one of the most pressing and complex challenges facing western societies. Beyond the Toolkit provides practical help, hope, energy and ideas about how to combine the toolkit of improvement methods with the leadership and humanity required to ensure success in practice over time. It argues that understanding the methods is necessary but not sufficient. Beyond the Toolkit is readable and accessible, packed full of learning, insights, research and experiences, appealing equally to those setting out on the journey of improvement as well as those ready to make improvements on a larger scale. It will leave readers informed, energised and hopeful about their own ability to make a difference in their local health contexts. Beyond the Toolkit includes chapters written by leaders in health care who have been involved in improving the quality of patient care in practice, and who share their experiences, warts and all. These stories are powerful, empathetic, first-person narratives that are very different from the sanitised case studies that are often published. The authors co-lead GenerationQ, a Master's programme in Leading for Quality Improvement for senior leaders in health, social care and health charities. The programme is sponsored by the Health Foundation and designed and delivered at Ashridge Executive Education, Hult Business School.

This is a new, accessible and engaging textbook written by academics who also work as consultants with organizations undergoing change. It offers a unique combination of rigorous theoretical exploration together with practical insights from working with those who are actually responsible for managing change. It aims to offer both breadth and depth, helping you to navigate the landscape of change and, in order to do so, looks at organizational change from multiple perspectives rather than being firmly wedded to one. It is designed for students and practitioners of of organizational change, particularly upper- level undergraduate students and Masters level programmes (including MBAs). The authors tackle the key issues in this field, such as why change happens, what changes, and how change is achieved. The book takes a fresh approach to organizational change through a coherent, logical, yet challenging framework, helping you to appreciate and question both theory and practice. Each chapter has recent case studies and reflective exercises to illustrate key themes and encompasses the emotional and psychological dimensions of change, dealing with culture, politics and organizational learning, as well as reviewing a range of current change methodologies.