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Despite all the writing and the research, America's health care
industry continues to fail at providing health care that is
accessible and affordable, with measurable quality. The fundamental
reason we have failed is that health care is not only a complex
business, but the most complex in our economy. Other industries are
disrupted, some readily adapt to new markets; some leverage
information technology and innovative and cost-saving ways. But to
date, health care has resisted. The customary approaches tried in
other industries seem not to apply to health care. Why? Why is the
health care industry so politically divisive? Why is the quality of
health care services so difficult to measure? Why do patients often
fail to understand their own health care? Why are security and
privacy such unique challenges in health care? Why is the payment
process for health care services so complicated and challenging?
This book seeks to answer these questions. This book written by a
well know industry 'insider' with 35+ years working at senior
levels in hospital operations and information technology, discusses
nine major factors that in combination contribute to health care's
complexity. The author concludes that until we understand why
health is so complex, we will continue to see books complaining
about the poor state of health care in the U.S., and proposals for
change that are generally unsuccessful, and innovative technology
products that fail to deliver expected results.
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