A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the University of Michigan Business School lay out a five-stage process that links all of the key measures of customer satisfaction with marketing strategy and product development to guarantee excellent customer service. Johnson and Gustafsson show managers how to break down the organizational barriers that defy great customer service and instead tie together their customer value chain to create a cohesive customer measurement and management system. So, if like most companies, yours has only a fleeting understanding of its relationship with its customers, this book offers the organizational know-how to make and keep them happy.

Great Myths of Intimate Relationships provides a captivating, pithy introduction to the subject that challenges and demystifies the many fabrications and stereotypes surrounding relationships, attraction, sex, love, internet dating, and heartbreak. * The book thoroughly interrogates the current research on topics such as attraction, sex, love, internet dating, and heartbreak * Takes an argument driven approach to the study of intimate relationships, encouraging critical engagement with the subject * Part of The Great Myths series, it's written in a style that is compelling and succinct, making it ideal for general readers and undergraduates

Great Myths of Intimate Relationships provides a captivating, pithy introduction to the subject that challenges and demystifies the many fabrications and stereotypes surrounding relationships, attraction, sex, love, internet dating, and heartbreak. * The book thoroughly interrogates the current research on topics such as attraction, sex, love, internet dating, and heartbreak * Takes an argument driven approach to the study of intimate relationships, encouraging critical engagement with the subject * Part of The Great Myths series, it's written in a style that is compelling and succinct, making it ideal for general readers and undergraduates

Title: The Recess, or autumnal relaxation in the Highlands and Lowlands; being the home circuit versus foreign travel; a tour ... to the Highlands and Hebrides.Publisher: British Library, Historical Print EditionsThe British Library is the national library of the United Kingdom. It is one of the world's largest research libraries holding over 150 million items in all known languages and formats: books, journals, newspapers, sound recordings, patents, maps, stamps, prints and much more. Its collections include around 14 million books, along with substantial additional collections of manuscripts and historical items dating back as far as 300 BC.The HISTORY OF TRAVEL collection includes books from the British Library digitised by Microsoft. This collection contains personal narratives, travel guides and documentary accounts by Victorian travelers, male and female. Also included are pamphlets, travel guides, and personal narratives of trips to and around the Americas, the Indies, Europe, Africa and the Middle East. ++++The below data was compiled from various identification fields in the bibliographic record of this title. This data is provided as an additional tool in helping to insure edition identification: ++++ British Library Johnson, James M.D.; 1834. viii. 245 p.; 8 . 10370.ee.35.

Title: Change of Air, or the pursuit of health; an autumnal excursion through France, Switzerland & Italy, in ... 1829, etc.Publisher: British Library, Historical Print EditionsThe British Library is the national library of the United Kingdom. It is one of the world's largest research libraries holding over 150 million items in all known languages and formats: books, journals, newspapers, sound recordings, patents, maps, stamps, prints and much more. Its collections include around 14 million books, along with substantial additional collections of manuscripts and historical items dating back as far as 300 BC.The HISTORY OF TRAVEL collection includes books from the British Library digitised by Microsoft. This collection contains personal narratives, travel guides and documentary accounts by Victorian travelers, male and female. Also included are pamphlets, travel guides, and personal narratives of trips to and around the Americas, the Indies, Europe, Africa and the Middle East. ++++The below data was compiled from various identification fields in the bibliographic record of this title. This data is provided as an additional tool in helping to insure edition identification: ++++ British Library Johnson, James M.D.; 1831. iv. 300 p.; 8 . 10107.ff.9.

Temperatures rise globally when a blazing car containing the charred body of an arms dealer is discovered near a major Maryland airport and a Russian-born woman with a significant past and high-profile friends is found brutally murdered on the Pennsylvania border. Who better than terrorist-trained government asset Emily Cowan and The ISIS Project to connect the dots? Organized crime, international slave trafficking and arms deals funding terrorist networks are set against the background of sleepy Western Maryland, crime families from Russia to the ancient Negev desert dividing Egypt and Israel are surprisingly linked by a traditional folksong, a warning for some and a pleasure for others. Long awaited by fans who describe Emily Cowan as "better than James Bond and Jason Bourne," M. D. Johnson's latest riveting thriller Midnight in Moscow - Book Two of The ISIS Project is masterful suspense based on fact, brilliantly researched and nail-bitingly good from start to finish.

<font face="Book Antiqua" size="3">In the aftermath of 9/11, lecturer Emily Cowan, called back into government service, revisits her past. Gathering intelligence as her own search for ethnic identity unfolds, Emily returns to the greatest game of all, as hidden in a desolate cave in the Afghan mountains is the reason the fight against terrorism must continue.<br><br><b><i>"Circle Around The Sun"</i></b> marks the fictional debut of Emily Cowan, a charismatic and often highly deviant legend in the making. With biting wit, candor and firsthand knowledge of her subject, M. D. Johnson has created a spy thriller masterpiece with a brilliant cast of characters.