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Service delivery in urban areas in Kenya faces many challenges,
rooted in a flawed legal and policy framework. The centralized
system adopted at independence has considerably reduced the
capacity of the local government to manage service delivery in
urban areas. This book looks at how residents are developing
mechanisms to manage service delivery in their neighbourhoods.
Through collaboration with the government, private sector and
non-state actors, associations formed by urban residents have
provided more reliable and democratic avenues to improve service
delivery. Although the government has initiated reforms in the
local government system, these do not seem to have provided
adequate space and resources, consistent with the demands of urban
residents. Thus, a more inclusive approach ought to be adopted in
order to effectively engage with residents associations to improve
urban governance and service delivery. This book addresses policy
makers, students and researchers and the non-state actors, with a
view to contributing to formulation of policies which recognize the
potential role of residents' associations in urban governance and
service delivery.
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