Allan Thomas White, a soldier unable to cope with the atrocities of war becomes a deserter. Along the way on his flight to freedom, he encounters the smallest victims of war: children. Unable to merely abandon them, he strings them along on his journey until he can find a safe and suitable drop-off point. In war-torn Italy, that soon becomes unlikely and he decides to take them with him until he feels he can safely separate from the children. As his journey continues, he finds more displaced children whom he also cannot abandon. They soon total eighteen Faced with a dilemma not of his choice, he must decide how to handle his growing brood. Read "The Shepherd" to discover the fate of the children and how he solves his problem of desertion which has come to the attention of the military's upper brass.

Mary Farley grew up in an Iowa orphanage. Never being adopted, she ages out from the orphanage and enrolls at Iowa State University as a ward of the state. While there, she becomes best friends with Annie Wilson, a free spirit of similar upbringing. They become nurses and travel with the Red Cross to Europe during WWII. Margie, as she is affectionately known, becomes involved with a patient who teaches her about life and death and the importance of family and survival. She eventually travels to Guatemala with a man she barely knows to keep a promise she made. Her life undergoes many changes, good and bad, while her career choices touch many people. Margie's exploits become legendary as she is revered by friends, enemies and an entire nation. She is by no means a superwoman. She is merely a survivor. This story follows her exploits from age 10 until her death at age 79.

The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a bigger differentiator today than it was twenty years ago. Customers are hungry for good service; they are hungry to establish long-term relationships with those who provide not only a one-time solution but serve as a long-term resource. There is a problem, however. Organizations and the people who work within them have difficulty implementing the principles of customer service. The vast majority of books and training materials on customer service teach the concepts, but do not provide the tools to implement them. In Building a Customer Service Culture, we take you on an enjoyable journey where you will learn about the foundational principles of customer service and acquire the tools to implement those principles. These application tools will help make you more successful in your job and simultaneously contribute to an enhanced service culture in your organization. In the pages that follow, we blend classic knowledge with new information to create valuable insights about how to make customer service a sustainable competitive advantage in your job and for your organization.

This book is the English version of the text published by the Economic Commission for Latin America and the Caribbean in April 2008 and entitled Generacion y proteccion del conocimiento: propiedad intelectual, innovacion y desarrollo 1 economico. Since then, the year that has passed has been fraught with uncertainty but has also brought signs of hope. Indeed, the past year was marked by the outbreak of the deepest and most p- vasive nancial and economic crisis since the Great Depression of 1929, a crisis generated in the United States but whose negative repercussions have spread at a phenomenal rate throughout the planet. The impact of this crisis on the p- ples of Latin America and the Caribbean will undermine the region's prospects for economic growth, employment, and poverty alleviation. This was the year in which United States citizens elected Barack Obama as their President, a clear sign of new hope. This hope was tangible at the Fifth Summit of the Americas, held in 2009 in Port of Spain, which marked a turning point in the relations between the countries that make up this hemisphere. The open posture of the United States and that country's readiness to listen rather than to impose any particular position and its willingness to engage in dialogue on an equal footing were positive signs. Moreover, it was generally admitted that there is not just one model for advancing successfully toward development."

Research shows that all sectors of society, across age and racial groups, consider access to higher education as essential to achieving satisfying employment and a better quality of life. Yet there has been surprisingly little public discussion about recent major changes in higher education access and funding and no policy debate about how to respond to Americans' growing aspirations about college.This book stimulates debate by presenting research about future demand: changing patterns of postsecondary participation and census projections over the next fifteen years, and their implications for resources and funding.The author disaggregates state data, taking into account states' individual histories, size, age demographics, regional characteristics and priorities, to show the different policy options available. Rather advancing any particular policy, the author aims to stimulate an informed discussion about alternative strategies to meet demand and increase access. What is the college population likely to look like in 2015? What are the projected patterns for traditional and adult students? What factors will influence enrollment in private or public institutions, or two- or four-year colleges? The authors set their analyses in the context of the public and private benefits of higher education. This volume presents multiple scenarios of future enrollment, and state-by-state comparisons, that are vital for setting priorities and determining the implications of increasing access to higher education.

This book is the English version of the text published by the Economic Commission for Latin America and the Caribbean in April 2008 and entitled Generacion y proteccion del conocimiento: propiedad intelectual, innovacion y desarrollo 1 economico. Since then, the year that has passed has been fraught with uncertainty but has also brought signs of hope. Indeed, the past year was marked by the outbreak of the deepest and most p- vasive nancial and economic crisis since the Great Depression of 1929, a crisis generated in the United States but whose negative repercussions have spread at a phenomenal rate throughout the planet. The impact of this crisis on the p- ples of Latin America and the Caribbean will undermine the region's prospects for economic growth, employment, and poverty alleviation. This was the year in which United States citizens elected Barack Obama as their President, a clear sign of new hope. This hope was tangible at the Fifth Summit of the Americas, held in 2009 in Port of Spain, which marked a turning point in the relations between the countries that make up this hemisphere. The open posture of the United States and that country's readiness to listen rather than to impose any particular position and its willingness to engage in dialogue on an equal footing were positive signs. Moreover, it was generally admitted that there is not just one model for advancing successfully toward development.

Relieve your anxiety by colouring! Here are enchanting patterns of symmetrical shapes, abstract designs, and nature themes - from diamonds and cubes to feathers and flowers. Pattern master Mario Martin has created intricate illustrations to colour in, plus activities to make your own patterns. The fifth volume in the number-one bestselling Mindfulness Coloring series, this pocket-size adult colouring book can help you de-stress anytime, anywhere.

El presente volumen se imbrica dentro del proyecto de investigacion La historia de la literatura espanola y el exilio republicano de 1939. La finalidad de este proyecto supone una relectura critica e integradora de un legado de importancia tanto nacional como internacional. De este modo, implica a la historia literaria tanto de Espana como del resto de paises en que fueron acogidos nuestros exiliados, una diaspora que genero un corpus cuantitativa y cualitativamente relevante en algunos de los sistemas culturales mas importantes de Europa y de America. Por eso, este proyecto asume como parte de su finalidad una mejor comprension de la literatura espanola en un ambito internacional y comparatista de primer orden.

Mario Martín Gijón’s (Sur)rendering is a sequence of short pas-sionate lyrics describing a love lost and found. This might sound like nothing new in the history of poetry, but the poet immerses us in his story by a complex process of linguistic recreation: recreation in the sense of re-invention and recreation also as play, or playfulness.          Eduardo Moga explains his method: ‘The poetry of Mario Martín Gijón is characterised by a morphological promiscuity which springs from an intense awareness of the susceptibility of language to experiment. Words become lexical clay in the hands of the poet, or articulated entities into which other words may be telescoped. Words break, unscrew, crumble onto the page like sand. They are like scattered pieces of a mosaic reassembled to form a new puzzle. This is done by the insertion of brackets around letters, slashes allowing a choice between letters, dashes severing or connecting syllables, suffixes or prefixes belonging equally to the words surrounding them. It multiplies the ways in which a phrase can be read, multiplies its potential simultaneous meanings.� So the poet is able to juggle the memory of pleasure with present suffering, joy and pain in a single verse: (pre/es/ab)sence. Ambiguity striving for synchronicity, the language of love becoming as fraught with contradiction as love itself.

Allan Thomas White, a soldier unable to cope with the atrocities of war becomes a deserter. Along the way on his flight to freedom, he encounters the smallest victims of war: children. Unable to merely abandon them, he strings them along on his journey until he can find a safe and suitable drop-off point. In war-torn Italy, that soon becomes unlikely and he decides to take them with him until he feels he can safely separate from the children. As his journey continues, he finds more displaced children whom he also cannot abandon. They soon total eighteen Faced with a dilemma not of his choice, he must decide how to handle his growing brood. Read "The Shepherd" to discover the fate of the children and how he solves his problem of desertion which has come to the attention of the military's upper brass.

Mary Farley grew up in an Iowa orphanage. Never being adopted, she ages out from the orphanage and enrolls at Iowa State University as a ward of the state. While there, she becomes best friends with Annie Wilson, a free spirit of similar upbringing. They become nurses and travel with the Red Cross to Europe during WWII. Margie, as she is affectionately known, becomes involved with a patient who teaches her about life and death and the importance of family and survival. She eventually travels to Guatemala with a man she barely knows to keep a promise she made. Her life undergoes many changes, good and bad, while her career choices touch many people. Margie's exploits become legendary as she is revered by friends, enemies and an entire nation. She is by no means a superwoman. She is merely a survivor. This story follows her exploits from age 10 until her death at age 79.

The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a bigger differentiator today than it was twenty years ago. Customers are hungry for good service; they are hungry to establish long-term relationships with those who provide not only a one-time solution but serve as a long-term resource. There is a problem, however. Organizations and the people who work within them have difficulty implementing the principles of customer service. The vast majority of books and training materials on customer service teach the concepts, but do not provide the tools to implement them. In Building a Customer Service Culture, we take you on an enjoyable journey where you will learn about the foundational principles of customer service and acquire the tools to implement those principles. These application tools will help make you more successful in your job and simultaneously contribute to an enhanced service culture in your organization. In the pages that follow, we blend classic knowledge with new information to create valuable insights about how to make customer service a sustainable competitive advantage in your job and for your organization.