Software and systems quality is playing an increasingly important role in the growth of almost all ─ profit and non-profit ─ organisations. Quality is vital to the success of enterprises in their markets. Most small trade and repair businesses use software systems in their administration and marketing processes. Every doctor’s surgery is managing its patients using software. Banking is no longer conceivable without software. Aircraft, trucks and cars use more and more software to handle their increasingly complex technical systems. Innovation, competition and cost pressure are always present in on-going business decisions. The question facing all these organisations is how to achieve the right quality of their software-based systems and products; how to get the required level of quality, a level that the market will reward, a level that mitigates the organisation’s risks and a level that the organisation is willing to pay for. Although a number of good practices are in place, there is still room for huge improvements. Thus, let us take a look into the two worlds of “Embedded systems” and “ICT systems” and let us learn from both worlds, from overlaps and individual solutions. The next step for industrialisation in the software industry is required now. Hence, three pillars will be focused in this book: (1) a fundamental notion of right software and systems quality (RiSSQ); (2) portfolio management, quality governance, quality management, and quality engineering as holistic approach over the three layers of an enterprise, i.e. strategic, tactical, and operational layer; and (3) an industrialisation framework for implementing our approach.

Software and systems quality is playing an increasingly important role in the growth of almost all profit and non-profit organisations. Quality is vital to the success of enterprises in their markets. Most small trade and repair businesses use software systems in their administration and marketing processes. Every doctor's surgery is managing its patients using software. Banking is no longer conceivable without software. Aircraft, trucks and cars use more and more software to handle their increasingly complex technical systems. Innovation, competition and cost pressure are always present in on-going business decisions. The question facing all these organisations is how to achieve the right quality of their software-based systems and products; how to get the required level of quality, a level that the market will reward, a level that mitigates the organisation's risks and a level that the organisation is willing to pay for. Although a number of good practices are in place, there is still room for huge improvements. Thus, let us take a look into the two worlds of "Embedded systems" and "ICT systems" and let us learn from both worlds, from overlaps and individual solutions. The next step for industrialisation in the software industry is required now. Hence, three pillars will be focused in this book: (1) a fundamental notion of right software and systems quality (RiSSQ); (2) portfolio management, quality governance, quality management, and quality engineering as holistic approach over the three layers of an enterprise, i.e. strategic, tactical, and operational layer; and (3) an industrialisation framework for implementing our approach.

Risk Management and Business Continuity are essential for the competitive capacity of any international corporation. The temporary unavailability of technology and services can endanger the existence of any company. It is cruical to develop an international strategy to deal with these problems. This book provides theoretical analysis and practical solutions on these topics.

1. 1 The Pressure on Information Technology (IT) "In today's environment, the ability to react quickly to change by reducing the devel opment life cycle in order to be first to market will give a company an important com petitive edge. " -James Martin The market conditions of the 21 st century put business under continual pressure. The most successful companies are those who are able to reduce their time to market, to launch initiatives before their competitors, to respond very rapidly to opportunities in the marketplace or to change direction in response to a move by the competition or a change in circumstances. All of these business initiatives rely on support from Infor mation Technology (IT). For a business to launch a new product in three months time, the supporting IT processes must be available and working in that three month time frame. In this fast moving environment, late IT delivery is not acceptable and may pose a major risk to the business. The marketplace of 21 st century business measures timescales in months, whereas in the past, timescales of two to three years were more typical. Internet related and e business projects frequently require even tighter timescales, measured in days rather than months. This need for speed puts tremendous pressure on IT departments. Pressure does not just come from the need for speed. There is also an ever-increasing rate of change within business.

This book compiles current trends in software quality management and testing. Selected practitioners, experts and researchers contribute articles that provide both overviews over important topics as well as practical experience and insights from software development projects in industry. The topics include knowledge management QA and testing in the areas of web+based applications and railway/safety critical systems, cost effectiveness of quality management systems, test process improvement, testing of non-functional requirements and test tool trends.

Risikomanagement und Notfallplanung stellen in der heutigen Zeit der Hochverfugbarkeit von Technik und Dienstleistungen eine elementare Voraussetzung fur die Wettbewerbsfahigkeit und den Fortbestand eines Unternehmens dar. Gerade die Globalisierung der Markte und die Konzernverflechtungen machen landerubergreifende Konzepte erforderlich, die nationale Gesetze berucksichtigen und ggf. uber sie hinausgehen. Das Buch beleuchtet alle Facetten dieser Thematik und bietet dem Leser eine Fulle von Informationen fur die Konzeption eigener Projekte oder die Vorbereitung von internen und externen Revisionen.

Risikomanagement und Wiederanlauf-(Notfall)-Planung stellen in der heutigen Zeit der "HochverfA1/4gbarkeit" von Technik und Dienstleistungen eine elementare Voraussetzung fA1/4r die WettbewerbsfAhigkeit und ggf. den Fortbestand eines Unternehmens dar. Gerade die Globalisierung der MArkte und die Konzernverflechtungen machen lAnderA1/4bergreifende Konzepte zwingend erforderlich, die nationale Gesetze berA1/4cksichtigen und teilweise A1/4ber sie hinausgehen. Dieses Buch bietet durch die Beleuchtung dieser hochinteressanten Thematik aus den unterschiedlichsten Facetten allen interessierten Lesern sowohl mit praktischen als auch theoretischen Schwerpunkten eine FA1/4lle von Informationen, sei es fA1/4r die Konzeption eigener Projekte oder die Vorbereitung von internen und externen Revisionen.