THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs?

This completely revised and updated second edition of "Perfect Phrases for Performance Reviews" provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas. Learn the most effective language for: Crafting an accurate, carefully worded assessment Documenting behaviors and accomplishments Guiding and developing promising workers Conducting face-to-face interviews

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors.

This completely revised and updated second edition of "Perfect Phrases for Setting Performance Goals" provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick-reference guide provides effective language for: Focusing your people on the most important parts of their jobs Communicating your expectations Aligning employee goals with organizational priorities Improving productivity and morale in the workplace Reducing disagreements during performance reviews

th The paperspresented in this book wereoriginally presented att he 10 Virginia Tech/MPRG Symposium on Wireless Personal Communications, whichw as held ont heVirginia Tech campus June 14 16,2000. Thisyear's Symposium was sponsored byVirginia Tech's M obile and Portable Radio Research Group (MPRG), the Virginia Tech D ivision ofC ontin uing Education, andthe MPRG Industrial Affiliates Program. TheIE EE Virginia Mountain Section and the Virginia Tech Joint Student Chapter ofthe IEEE Communications andVehicular Technology Societies provided technical co sponsorship. Much oft he success ofo ur annual symposium,a s well as the success of MPRG's research and educationprogram, are directlydue to the support of our industrial affiliates. The support that is provided byt he industrial affiliates program allows MPRG to serve thew irelesscommunity through research, education, andoutreach activities. MP RG's industria l affiliates include the following organizations: AnalogD evices, Inc. , AnarenMicrowave, Inc. , theA rmyResearch Office, AT&T Corporation, BAE Systems, BellSouth Cel lular Corporation, Comcast Cellular Communications, Inc. , Da tum, Inc. , Ericsson, Inc. , Grayson Wireless, Hughes Electronics Corporation, ITTIndustries, LGIC, Inc. , Lucent Technologies, Inc. , Motorola, Inc. , Nokia, Inc. , Nortel Networks, Qualcomm, Inc. , Raytheon Systems Company, Samsung Advanced Institute of Technology, Southwestern Bell, Tantivy Communications, Inc. , Tektronix, Inc. , Telcordia Technologies, Texas Instruments, andWavtrace, Inc. In 1999,t he Wireless Symposiumwas expanded to include atutorial course. This activity proved populara nd was continued in 2000.

th The paperspresented in this book wereoriginally presented att he 10 Virginia Tech/MPRG Symposium on Wireless Personal Communications, whichw as held ont heVirginia Tech campus June 14 16,2000. Thisyear's Symposium was sponsored byVirginia Tech's M obile and Portable Radio Research Group (MPRG), the Virginia Tech D ivision ofC ontin uing Education, andthe MPRG Industrial Affiliates Program. TheIE EE Virginia Mountain Section and the Virginia Tech Joint Student Chapter ofthe IEEE Communications andVehicular Technology Societies provided technical co sponsorship. Much oft he success ofo ur annual symposium,a s well as the success of MPRG's research and educationprogram, are directlydue to the support of our industrial affiliates. The support that is provided byt he industrial affiliates program allows MPRG to serve thew irelesscommunity through research, education, andoutreach activities. MP RG's industria l affiliates include the following organizations: AnalogD evices, Inc. , AnarenMicrowave, Inc. , theA rmyResearch Office, AT&T Corporation, BAE Systems, BellSouth Cel lular Corporation, Comcast Cellular Communications, Inc. , Da tum, Inc. , Ericsson, Inc. , Grayson Wireless, Hughes Electronics Corporation, ITTIndustries, LGIC, Inc. , Lucent Technologies, Inc. , Motorola, Inc. , Nokia, Inc. , Nortel Networks, Qualcomm, Inc. , Raytheon Systems Company, Samsung Advanced Institute of Technology, Southwestern Bell, Tantivy Communications, Inc. , Tektronix, Inc. , Telcordia Technologies, Texas Instruments, andWavtrace, Inc. In 1999,t he Wireless Symposiumwas expanded to include atutorial course. This activity proved populara nd was continued in 2000.

Dave Smith, a proud 48 year-old African-American man in an interracial marriage, grew up poor in North Carolina, and he's poor today. But there was a time he almost had it all.... Five years earlier, seeking his share of the American Dream, Dave tried his hand at entrepreneurship and sank every penny he and his wife owned into Dave's Bar, a former barbershop on Atlanta's historic Auburn Avenue. The business flourished, and he believed he'd finally achieved his Dream. He bought his wife, Linda, expensive presents, and sent her on luxurious vacations while he stayed behind to watch over the bar. There was little choice there, since the bar's Auburn Avenue location attracted an eclectic but motley crew of customers who always required a close eye, as well as the occasional bartender who either stole or shared the bar's alcoholic bounty with their family and friends. Life is marvelous, Dave thought. And life was terrific . . . until a swanky new competitor opened across the street. Within a few short months, Dave's Bar became a statistic. Now, six months later, unemployed and with the big Five-O fast creeping up on him, Dave reads the want ads in the local newspaper and fends off his wife's frequent worried questions. Within four months, he quits two jobs he feels are beneath him. Money worries stress his marriage to the point of open conflict. As the bills mount, so does the tension. Linda, a Southern Belle and an assertive buxom blonde, is as supportive as she's able to be, but is fast losing patience. The manager of a staffing agency, she's the only one bringing home the bacon right now. Fed up with chiding Dave for not trying harder to find steady work, she offers him an entry-level job with her company. He doesn't want a job his wife found for him, plus he doesn't like or trust her boss, Charlie, a rich playboy Linda dated before they were married. Deeply conflicted over what life even means anymore, his marriage strained to breaking, Dave leaves to visit his family in North Carolina, hoping to find answers to the unanswerable. The Delivery Man is a coming-to-middle age story populated by eccentric, fascinating characters and a window into whether a man can reclaim the good life he once knew before it's too late.

The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know "right now" what to say to coach and motivate your employees. With hundreds of ready-to-use phrases you can use in a wide variety of situations, "The Complete Book of Perfect Phrases for Managers" is the ultimate reference for motivating, managing, and growing employees.