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Zufriedenheitsorientierte Steuerung Des Customer Care - Management Von Customer Care Partnern Mittels Zufriedenheits-Service... Zufriedenheitsorientierte Steuerung Des Customer Care - Management Von Customer Care Partnern Mittels Zufriedenheits-Service Level Standards (German, Paperback, 2008 ed.)
Prof Dr Bernd Stauss; Maxie Schmidt
R1,985 Discovery Miles 19 850
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Maxie Schmidt entwickelt ein neuartiges Konzept zur Steuerung des Customer Care durch Zufriedenheits-Service Level Standards. Unternehmen, die mit einem konsistenten Managementkonzept sicherstellen wollen, dass der Funktionsbereich Customer Care nicht nur Kundenanliegen effizient abwickelt, sondern tatsachlich die Ziele der Kundenzufriedenheit und Kundenbindung erreicht, erhalten konkrete Hilfestellungen."

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