Effective communication is becoming more difficult with the onslaught of digital messaging.

There is a way for YOU to be heard.

In Sales, Marketing, Customer Service, or even at home, psychological motivators drive the way we listen, relate and respond to other people. Hot Buttons are the keys to capturing and keeping attention and building lasting relationships.

Learn about hot buttons through examples and exercises designed to make the information vivid and meaningful. Whether you are trying to get your children to listen, or own a large corporation, Hot Buttons will change the way you communicate.

Understand Hot Buttons and you will beheard and hear others in a whole new way.

Sheffield is yet to be discovered. Were you aware that football's first professional rule book was written in Sheffield, and that it is home to the oldest ground in professional use? Did you know that climbers the world over come to Stanage Edge for the challenges offered by one of the world's most fearsome millstone grit escarpments? Did you know that the Arctic Monkeys grew up in Sheffield, and that you can see the room at Yellow Arch Studios where they rehearsed as schoolboys and cut their first album? Did you know that the steepest hill in the entire 2012 Tour de France is in Sheffield? Did you know that Sheffield's craft breweries produce some of the finest beers in the world? Did you know that you can walk out of the centre of Sheffield, through parkland, and directly into open countryside? You need this book fast then, don't you, you soft 'aporth!

In the Summer of 1940, after evacuation of the British Expeditionary Force from Dunkirk and the Franco/German armistice which followed the fall of France, Britain stood alone against the armed might of Hitler's Germany, supported only by the forced of her dominions and inspired by little but the rhetoric of her newly-appointed Prime Minister, Winston Churchill. It seemed inevitable at the time that Hitler's next move would be the invasion of Britain and Churchill was not slow to use this threat to unite the people of Britain behind him; for not a few people in influential circles in Britain then favoured a quick settlement with the Fuhrer. Michael Glover's penetrating analysis of the mood of British people that summer, of the German ability to mount an amphibious invasion at the time and of Britain's ability to repel such an invasion shows how ill-founded the scare was, while explaining how well it served the British cause. Hitler, as he shows, had embarked upon a course to which there were only two outcomes - either of which was bound to lead to his ultimate downfall. But in the summer of 1940 the beleaguered inhabitants of Britain were in no mood or position to relax in the comfort of such historical hindsight. Unprepared they may have been, but as the author shows, they were unflinching, unbowed - and, ultimately, undefeated. This is, however, by no means a work of chauvinistic self-congratulations; it is rather a distinguished historian's assessment of the last great invasion scare the British Isles have endured since the Martello towers were built in 1805.

Celebrated British painter Rose Wylie-whose works are at once tactile, cerebral, and humorous-often draws her influence from a wide range of popular culture. Here her newest body of work references memories from her own life and mimics the way memories evolve and change over time. Wylie's source material is culled from the vast visual world around her, ranging from sixteenth-century British estates to Serena Williams and the French Open. While initially these may seem random or aesthetically simplistic, through the nuanced use of humor, language, and compositional structure, Wylie creates wittily observed and subtly sophisticated meditations on the nature of memory, and visual representation itself, in line with the paintings she has become known for over the course of her career. A new essay by art critic Michael Glover explores the remarkable painter whose work has "spark, assurance, brash humor, an extraordinary, freewheeling eclecticism that seems to be just as ready to suck in references to the art of Ptolemaic Egypt and Roman portraiture as to pay homage to the films of Quentin Tarantino and the late paintings of Philip Guston." Part of David Zwirner Books's Spotlight Series, this book features Wylie's newest paintings and drawings and is published on the occasion of the artist's 2020 solo exhibition of these works at David Zwirner Hong Kong.

Flickering Empire tells the fascinating yet little-known story of how Chicago served as the unlikely capital of American film production in the years before the rise of Hollywood (1907-1913). As entertaining as it is informative, Flickering Empire straddles the worlds of academic and popular nonfiction in its vivid illustration of the rise and fall of the major Chicago movie studios in the mid-silent era (principally Essanay and Selig Polyscope). Colorful, larger-than-life historical figures, including Thomas Edison, Charlie Chaplin, Oscar Micheaux, and Orson Welles, are major players in the narrative-in addition to important though forgotten industry titans, such as "Colonel" William Selig, George Spoor, and Gilbert "Broncho Billy" Anderson.

From Aesthete to Ziffern, Baby-Language to Verbosity, Badgers to Railway Stations: this gloriously serendipitous dictionary presents the life, times and strong opinions of John Ruskin (1819-1900) - art critic, patron, draughtsman, watercolourist, social thinker and philanthropist. Michael Glover's delightful A-Z distills the essence of Ruskin, revealing a lighter side to the man known for his 39 volumes of ponderous prose. When off his guard, Ruskin could write pithily and amusingly, but he was also a fascinating amalgam of self-contradictions. Combining judiciously selected extracts from Ruskin's writings with the author's wittily insightful interpretations, this book is essential reading for all those curious to know what Ruskin did with a cyanometer, why he hated iron railings and the Renaissance, and how Proust's admiration of the man was tinged with distrust.

A laugh-out-loud visual history of the strangest piece of men’s clothing ever created: the codpiece.

The codpiece was fashioned in the Middle Ages to close a revealing gap between two separate pieces of men’s tights. By the sixteenth century, it had become an upscale must-have accessory. This light-hearted, illustrated examination of its history pulls in writers from Rabelais to Shakespeare and figures from Henry VIII to Alice Cooper. Glover’s witty and entertaining prose reveals how male vanity turned a piece of cloth into a bulging and absurd representation of masculinity itself. The codpiece, painted again and again by masters such as Titian, Holbein, Giorgione, and Bruegel, became a symbol of royalty, debauchery, virility, and religious seriousness―all in one.

Never has a piece of clothing revealed so much about men only by hiding their private parts. Glover’s book moves from paintings to contemporary culture and back again as it charts the growing popularity of the codpiece and its eventual decline. The first history of its kind, this book is a must-read for art historians, anthropologists, fashion aficionados, and readers looking for a good, long laugh.

Centuries of male self-importance and delusion are on display in this highly enjoyably new title.

This comprehensive monograph offers a detailed examination of the paintings of the acclaimed German painter Neo Rauch (b.1960). Rauch's paintings deftly blend the iconography of Socialist Realism from his upbringing and art-school training in GDR-era Leipzig with the stylistic mannerisms of the Baroque and Romantic past, conjuring heavily populated sites of great commotion and complexity, remarkably without recourse to preliminary drawing. His compositions and their enigmatic figures are rich with reference and allusion, but the stories they tell are indistinct and somehow out of time. They have an ancient modernity - or the freshness of renewed antiquity. Michael Glover discloses Rauch's working methods, revealing how the artist approaches the making of his work, how his images come into being, and the importance of words and their etymology to the creation or disruption of an artwork. These are works that interrogate the very meaning of the artistic impulse; ruminations in the guise of history painting that in fact question what a painter could and should be creating at this particular historical moment.