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Originally published in 1984, The World of Waiters provides a close
look at the area of everyday working life, focusing on the
profession of waiters. The book addresses the complex world of
waiters, look at the insecurities, hierarchies and 'the politics of
serving' that come into play in the everyday working life of a
waiter. The book addresses the issues facing waiters in everyday
life, including the placing and spacing of customers, the process
of ordering and tipping, and customer complaints - all of these are
looked at through the lens of the rules adhered to by waiters. The
book is created from data compiled by the from 5 English hotels at
varying grades. This book provides an interesting case study of the
restaurant industry, and will be of interest to any academics
working in the field of sociology, in particular the field of the
sociology of work and anthropology.
Originally published in 1984, The World of Waiters provides a close
look at the area of everyday working life, focusing on the
profession of waiters. The book addresses the complex world of
waiters, look at the insecurities, hierarchies and 'the politics of
serving' that come into play in the everyday working life of a
waiter. The book addresses the issues facing waiters in everyday
life, including the placing and spacing of customers, the process
of ordering and tipping, and customer complaints - all of these are
looked at through the lens of the rules adhered to by waiters. The
book is created from data compiled by the from 5 English hotels at
varying grades. This book provides an interesting case study of the
restaurant industry, and will be of interest to any academics
working in the field of sociology, in particular the field of the
sociology of work and anthropology.
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