This book addresses the role listening plays in our personal and professional lives, and provides steps we can take to strengthen our own listening skills. Each chapter was written specifically for this book with the intention of introducing the reader to the major theories that affect the processes of listening, and to the impact of listening behavior on our own ability to be effective communicators. Contents: Forward, Ralph Nichols; Preface, Deborah Borisoff and Michael Purdy; Introduction: Why Listening? Deborah Borisoff and Michael Purdy; PART I: Processes and Contexts of Listening; What is Listening?, Michael Purdy; Intrapersonal and Interpersonal Listening: Self Listening and Conscious Action, Michael Purdy; Gender and Listening: Values Revalued, Deborah Borisoff and Dan Hahn; Intercultural Listening, Dean Thomlison; Managing Interpersonal and Team Conflict: Listening Strategies, Patrice Johnson, and Kittie Watson; The New Digital Presence: Listening, Access, and Computer-Mediated Life, Rob Anderson; Listening as an Indiscreet Public Act or Eavesdropping Can Be Fun, Gary Gumpert and Susan J. Drucker; PART II: Listening in the Professions; Listening in the Educational Environment, Carolyn Coakley and Andrew Wolvin; Listening Training: The Key to Success in Today's Organizations, Lyman K. Steil; Listening in the Service Industries: It Makes Good Cents, Judi Brownell; Listening and the Helping Professions, William Arnold; The Lawyer-Client Encounter: Listening for Facts and Relationship, David A. Victor and Cindy Rhodes Victor; Listening: A Crucial Competency for Effective Health Care Delivery, Gary Krepd, Ellen Bonaguro, and Jim Query; Listening in Journalism: All the News We've Heard About That's Fit to Print, Rob Anderson and Mike Killenberg; PART III: Conclusion; Steps to Strengthen Listening Ability, Deborah Borisoff and Michael Purdy; About the Contributors.

Contents:
Acknowledgements Part One: Ideology and Policy Introduction 1. The Condition of the Working Class in England Fredrick Engles 2. National Health Service Bill Ministry of Health 3. The Road to Serfdom F.A. Hayek 4. Working for Patients Secretaries of State for Health 5. Everyone A Private Patient David Green 6. Supporting Families Home Office 7. The New NHS Secretary of State for Health 8. Saving Lives Secretary of State for Health 9. A New Universalism ^iWorld Organisation Part Two: Social Stratification and Health Introduction 10. The Poor and the Poorest Brian Abel-Smith and Peter Townsend 11. The Black Spot Sir Douglas Black (chairman) 12. Widening Inequality of Health in Northern England, 1981-91
eter Phillimore, Alastair Beattie and Peter Townsend 13. What Makes Women Sick Lesley Doyle 14. You Are Dangerous to your Health Robert Crawford 15. Beyond the Black Report Mel Bartley, David Blane and George Davey Smith 16. The Acheson Report Sir Donald Acheson (chairman) Part Three: Professionalisation and Health Introduction 17. The Profession of Medicine Eliot Freidson 18. Governmentality and the Institutionalization of Expertise Terry Johnson 19. The Rise of Surveillance Medicine David Armstrong 20. The Diagnostic Test and the Danger Within Deborah Lupton 21. The Modern Rise of Population Thomas McKeown 22. From Tribalism to Corporatism: The Managerial Challenge to Medical Dominance David J. Hunter 23. Disability and the Myth of the Independent Researcher Colin Barnes Part Four: Experiencing Health and Illness Introduction 24. Lay Concepts of Health Mildred Blaxter 25. Pathways to the Doctor - From Person to Patient Irving Kenneth Zola 26. Going to See the Doctor Gerry Stimson and Barbara Webb 27. Managing Courtesy Stigma: The Case of Alzheimer's Disease ^Hazel MacRae 28. Researching Women's Health Work Hilary Graham 29. The Body in Consumer Culture Mike Featherstone 30. Containing the Body Wendy Seymour 31. A Good Enough Death Beverley McNamara Index