"Agency Account Handling" strives to distinguish between good account handling and great account handling.

This book will help you understand the wider picture of client servicing, give you satisfied customers and allow you to go home at night with a smile on your face. In reality it may not avoid all the 'blood, sweat and tears' but it will certainly reduce them to a manageable level.

Good account handlers know instinctively most of the principles associated with effective client servicing. What results in great account handling is the difference an individual makes, all those little agency touches that add up to a competitive advantage and, essentially, the decision by an individual to concentrate on the right mix of priorities which will produce the most effective results.

It should inspire people to strive for satisfied clients, fulfilled professional lives and strong client service departments.

"This book is a beacon for account handlers, giving insight, confidence and experience, whether you read it cover to cover or dip into relevant sections.
It shines a light on the path to success for burgeoning careers and wily old dogs alike."
--Steve Aldridge, Creative Partner, Partners Andrews Aldridge

"Indispensable! A soup-to-nuts analysis of all aspects of account management. A must for any ambitious account handler, from any discipline, who wants to further their career."
--Suki Thompson, Managing Director, The Haystack Group

"There is much to recommend Mike's book. First, it fills a gap in the market. I haven't come across anything on great account handling practice, previously. Second, it has terrific depth and breadth. But what makes Mike's bookreally special is that it is a book to learn from. Having worked with Mike a lot over the last five years I know that he knows his stuff. What I hadn't realised is that he has a rare gift for imparting his stuff in the infectious way that is a pleasure to learn from."
--Malcolm White, Executive Planning Director, Euro RSCG London

Generations of readers have delighted in the work of the great American humorist Don Marquis, who was frequently compared to Mark Twain. These free-verse poems, which first appeared in Marquis's New York newspaper columns, revolve around the escapades of Archy, the philosophical cockroach who was once a poet, and Mehitabel, a streetwise alley cat who was once Cleopatra. Reincarnated as the lowest creatures on the social scale, they prowl the rowdy streets of New York City in between the world wars. The antics of these two immortal characters are now made available for the first time in their original order of publication in this unique, comprehensive collection, which features many poems never before reprinted.First time in Penguin ClassicsArchy and Mehitabel is considered the inspiration for E.B. White's Charlotte's WebFeatures many new poems never reprinted since they were first published early in the twentieth centuryIntroduction places Marquis in the context of American humor and the history of satire

The suave adventures of a gentleman rogue?a French Thomas Crown

Created by Maurice LeBlanc during the early twentieth century, Ars?ne Lupin is a witty confidence man and burglar, the Sherlock Holmes of crime. The poor and innocent have nothing to fear from him; often they profit from his spontaneous generosity. The rich and powerful, and the detective who tries to spoil his fun, however, must beware. They are the target of Ars?ne's mischief and tomfoolery. A masterful thief, his plans frequently evolve into elaborate capers, a precursor to such cinematic creations as "Ocean's Eleven" and "The Sting." Sparkling with amusing banter, these stories?the best of the Lupin series?are outrageous, melodramatic, and literate.

Read Michael Sims's posts on the Penguin Blog
An exclusive collection-the first- ever gathering of rogues from the gaslight era
collected here for the first time: the best crime fiction from the gaslight era. All the legendary thieves are present-Arsene Lupin and A. J. Raffles, Colonel Clay and Simon Carne, Romney Pringle, Get Rich Quick Wallingford, and the Infallible Godahl- burgling London and Paris, conning New York and Ostend, laughing all the way to the bank. Also featured are stories by distinguished writers from outside the mystery and detective genres, including Sinclair Lewis, Arnold Bennett, H. G. Wells, and William Hope Hodgson.

In this amusing and brilliantly conceived book, Michael Sims introduces you to your body. Moving from head to toe, Sims blends cultural history with evolutionary theory to produce a wonderfully original narrative in which he analyzes the visible parts of the body. In this fascinating brew of science and storytelling, readers encounter not only accessible explanations of the mechanics of their anatomy, but also the layers of mythology, religious lore, history, Darwinian theory, and popular culture that have helped to shape our understanding of any given body part. A titillating and unique book, Adam's Navel is learned and entertaining, a marvelous lens through which to study the form we all inhabit--but may not really understand.