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ITIL, Volume 3 - A Pocket Guide (Paperback): Jan Van Bon, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, Annelies van... ITIL, Volume 3 - A Pocket Guide (Paperback)
Jan Van Bon, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, …
R740 Discovery Miles 7 400
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Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach?

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