Some people love writing but if not don't worry, help is at hand. You might never take pleasure from having to write at work, but you can at least take away some of the pain. If you lack confidence about how to write at work, and find writing a daunting prospect, this book is for you. This book will show you how to deal with the key workplace documents - from short and possibly ephemeral letters and memos to weighty reports. It includes quick tips on how to tackle the most common writing assignments, signposts for further information and exercises to help you put the theory into practice. How to handle all forms of business writing including memos, business letters, report writing, writing instructions and speech writing. Also covers why effective writing is essential. Getting started, plain English and basic grammar.

If you have never used the media before, are wary of trying, or have tried and failed, this book is for you. With a bit of insider know-how, even the inexperienced can secure positive coverage for their organisation or deal competently with a crisis. This book will show you, step by step, how to make contacts in the media and 'sell' your story and explain how the media works and who does what. Packed with tips, hints and practical advice, it will boost your knowledge and build up your confidence in this area. So whether you want to know how to look good on TV, set up a photo opportunity, or complain about the media, start reading.Includes: How the media works, Hitting the Headlines, The Perfect Press Release, Giving a star performance on radio and television, Setting up a mini Press Office, Coping in Adversity.

There was once a time when having adequate technical skills and competencies, and the appropriate clinical management plan, was sufficient to be considered an effective member of the healthcare team. Today, effective communication is regarded as an essential skill for any healthcare or social care professional. The various healthcare professionals' codes of practice all demand good communication as a basic requirement, and yet despite more than three decades' mainstream acceptance of the positive impact of good communication, and widespread understanding of the consequences of poor communication, first-class communication is not always evident on hospital wards, in doctors' and dentists' surgeries, in ambulances and at clinics.This practical handbook aims to address this problem for anyone working in health and social care, from students undergoing professional education or on practice placements to recently qualified doctors, nurses, midwives and paramedics.Senior members of healthcare teams whose formal training may not have covered communications will find it helpful, as will many other staff, including non-regulated health and social care workers such as healthcare assistants, who have received limited formal training in communications.