This new edition contains over 250 fully updated entries in operations management;
All bibliographies have been significantly up-dated and extended;
Features 93 new entries across a wide range of areas, including: service, strategy, technology and innovation;
Expands on core entries such as the newsvendor model;
Contains entries from 31 new, worldwide authors, featuring more than 50 international contributors in total.

Prof Mike Pycraft and his team have adapted Operations Management in response to a demand from lecturers using the first Southern African edition.

Retaining its accessibility and carefully developed pedagogical approach, with its focus both on theory and practical application, the adaptation reflects operations management in Southern African enterprises as well as retaining a global perspective.