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Businesses of all shapes and sizes constantly struggle to balance
the immediate demands of the market and shareholders against the
cost of investing internally in the long-term development of their
employees. And though many organizations draw up eloquent mission
statements and proudly proclaim that "our people are our greatest
asset," in practice they fail to make the commitment to employees
in favour of meeting short-term goals. The net result is a failure
to achieve a consistently high level of performance.In The
Performance Challenge, Jerry W. Gilley, Nathaniel W. Boughton, and
Ann Maycunich draw from their extensive research, teaching, and
consulting experience to present a comprehensive approach to
performance management that will help executives in any
organization lear to establish a dynamic balance among people,
processes, and strategic objectives. The cornerstone of this
approach is the Performance Alignment Model, which consists of
seven separate but interrelated steps: conducting stakeholder
valuation improving job design establishing synergistic
relationships applying performance coaching conducting
developmental evaluations creating performance growth and
development plans linking compensation and rewards to performance
growth and development As executives learn to apply these
principles simultaneously, they can pinpoint obstacles to
performance improvement and create an environment that successfully
assesses stakeholder needs and expectations links employees' tasks
and responsibilities directly to the company's strategic goals and
objectives provides opportunities for mentoring, skills
development, and feedback to enhance performance and rewards
employees for entrepreneurship, leadership, teamwork, creativity,
and loyalty. In the process, managers take on new roles as coaches,
trainers, and counselors, while corporate leaders reward those who
contribute to collabourative, creative problem solving.Ultimately,
The Performance Challenge outlines a vision of a new type of
corporate structure,the "developmental" organization,defined by its
abilities to enhance the collective talent of its employees for the
purposes of better serving its customers and shareholders.
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