Research in the field of service quality and consumer behavior has developed in many dimensions in the past decade. A number of models have been developed to determine the factors leading to satisfaction; however, within the past few years, scholars have proved that satisfaction is not sufficient to leave a strong mark in the minds of the customers. Service quality and customer delight have been the buzzwords in the business world in recent times as scholars have proven that customer delight is the key to customer retention. Global Observations on the Interplay Between Service Quality and Customer Delight considers how companies around the world in a cross-cultural environment are dealing with service quality and customer delight and proposes a global outlook on the current trends, tactics, and opportunities. Covering key topics such as buyer funnels, consumer dissonance, and digital solutions, this reference work is ideal for business owners, managers, industry professionals, researchers, scholars, practitioners, academicians, instructors, and students.

This book is targeted towards cybersecurity professionals (especially those dealing with cloud security) or any stakeholders dealing with cybersecurity who want to understand the next level of security infrastructure using blockchain. The book's security and privacy analysis help with an understanding of the basics of blockchain, and it explores the quantifying impact of the new attack surfaces introduced by blockchain technologies and platforms. In addition, the book contains relevant and current updates on the topic. It follows a practical approach to help understand how blockchain technology is used to transform cybersecurity solutions.

Data mining techniques are commonly used to extract meaningful information from the web, such as data from web documents, website usage logs, and hyperlinks. Building on this, modern organizations are focusing on running and improving their business methods and returns by using opinion mining. Extracting Knowledge From Opinion Mining is an essential resource that presents detailed information on web mining, business intelligence through opinion mining, and how to effectively use knowledge retrieved through mining operations. While highlighting relevant topics, including the differences between ontology-based opinion mining and feature-based opinion mining, this book is an ideal reference source for information technology professionals within research or business settings, graduate and post-graduate students, as well as scholars.

Artificial Intelligence for Capital Market throws light on application of AI/ML techniques in the financial capital markets. This book discusses the challenges posed by the AI/ML techniques as these are prone to "black box" syndrome. The complexity of understanding the underlying dynamics for results generated by these methods is one of the major concerns which is highlighted in this book: Features: Showcases artificial intelligence in finance service industry Explains Credit and Risk Analysis Elaborates on cryptocurrencies and blockchain technology Focuses on optimal choice of asset pricing model Introduces Testing of market efficiency and Forecasting in Indian Stock Market This book serves as a reference book for Academicians, Industry Professional, Traders, Finance Mangers and Stock Brokers. It may also be used as textbook for graduate level courses in financial services and financial Analytics.

Business Analytics (BA) is an evolving phenomenon that showcases the increasing importance of using huge volumes of data to generate value for businesses. Advances in BA have offered great opportunities for organisations to improve, innovate, and develop existing or new processes, products, and services. BA is the process of transforming data into actionable insight by using statistical and mathematical analysis, descriptive, prescriptive, and predictive models, machine learning, information systems and network science methods, among others, along with a variety of data, expert knowledge, and fact-based management to support better and faster decision-making. BA and Business Intelligence (BI) generate capabilities for companies to compete in the market effectively and has become one of the main functional areas in most companies. BA tools are used in diverse ways, for example, to identify consumer behaviour patterns and market trends, to derive valuable insights on the performance of stocks, to find information on the attrition rate of employees, to analyse and solve healthcare problems, to offer insight into inventory management and supply chain management, to analyse data from social networks, and to infer traffic behaviour and develop traffic management policy, among others. BA and BI have become one of the most popular research areas in academic circles, as well as in the industry, driven by the increasing demand in the business world. This book aims to become a stimulus for innovative business solutions covering a wide range of aspects of business analytics, such as management science, information technology, descriptive, prescriptive, and predictive models, machine learning, network science, mathematical and statistical techniques. The book will encompass a valuable collection of chapters exploring and discussing computational frameworks, practices, and applications of BA that can assist industries and relevant stakeholders in decision-making and problem-solving exercises, with a view to driving competitive advantage.

Sustainable Advanced Solar Passive House provides a platform to disseminate knowledge regarding the basics of solar energy, heat transfer, and solar houses, including designing concepts. Apart from a brief introduction to solar physics and thermodynamics, the book primarily deals with the technical description of solar houses and associated concepts. Different types of photovoltaic modules and their integration with the buildings are discussed with case studies, including energy balance equations and fundamental energy matrices. It discusses concepts like energy matrices, solar passive heating/cooling, architecture design, low-cost building, energy/exergy analysis, building integrated photovoltaic, and energy conservation.

This book presents fundamental concepts of optimization problems and its real-world applications in various fields. The core concepts of optimization, formulations and solution procedures of various real-world problems are provided in an easy-to-read manner. The unique feature of this book is that it presents unified knowledge of the modelling of real-world decision-making problems and provides the solution procedure using the appropriate optimization techniques. The book will help students, researchers, and faculty members to understand the need for optimization techniques for obtaining optimal solution for the decision-making problems. It provides a sound knowledge of modelling of real-world problems using optimization techniques. It is a valuable compendium of several optimization techniques for solving real-world application problems using optimization software LINGO. The book is useful for academicians, practitioners, students and researchers in the field of OR. It is written in simple language with a detailed explanation of the core concepts of optimization techniques. Readers of this book will understand the formulation of real-world problems and their solution procedures obtained using the appropriate optimization techniques.

The idea behind this book is to simplify the journey of aspiring readers and researchers to understand Big Data, IoT and Machine Learning. It also includes various real-time/offline applications and case studies in the fields of engineering, computer science, information security and cloud computing using modern tools. This book consists of two sections: Section I contains the topics related to Applications of Machine Learning, and Section II addresses issues about Big Data, the Cloud and the Internet of Things. This brings all the related technologies into a single source so that undergraduate and postgraduate students, researchers, academicians and people in industry can easily understand them. Features Addresses the complete data science technologies workflow Explores basic and high-level concepts and services as a manual for those in the industry and at the same time can help beginners to understand both basic and advanced aspects of machine learning Covers data processing and security solutions in IoT and Big Data applications Offers adaptive, robust, scalable and reliable applications to develop solutions for day-to-day problems Presents security issues and data migration techniques of NoSQL databases

This book is targeted towards cybersecurity professionals (especially those dealing with cloud security) or any stakeholders dealing with cybersecurity who want to understand the next level of security infrastructure using blockchain. The book's security and privacy analysis help with an understanding of the basics of blockchain, and it explores the quantifying impact of the new attack surfaces introduced by blockchain technologies and platforms. In addition, the book contains relevant and current updates on the topic. It follows a practical approach to help understand how blockchain technology is used to transform cybersecurity solutions.

Data mining techniques are commonly used to extract meaningful information from the web, such as data from web documents, website usage logs, and hyperlinks. Building on this, modern organizations are focusing on running and improving their business methods and returns by using opinion mining. Extracting Knowledge From Opinion Mining is an essential resource that presents detailed information on web mining, business intelligence through opinion mining, and how to effectively use knowledge retrieved through mining operations. While highlighting relevant topics, including the differences between ontology-based opinion mining and feature-based opinion mining, this book is an ideal reference source for information technology professionals within research or business settings, graduate and post-graduate students, as well as scholars.