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In this ground-breaking book, Niall Downey – a cardio-thoracic
surgeon who retrained to become a commercial airline pilot – uses
his expertise in medicine and aviation to explore the critical
issue of managing human error. With further examples from business,
politics, sport, technology, the civil service and other fields,
Downey makes a powerful case that by following some clear
guidelines any organisation can greatly reduce the incidence and
impact of human error. While acknowledging that in our fast-paced
world getting things wrong is impossible to avoid completely,
Downey offers a strategy based on current best practice that can
make a massive difference. He concludes with an easy to use,
aviation-style Safety Management System that can be hugely helpful
in avoiding preventable catastrophes in organizations of all kinds.
An acknowledged expert in error management, Niall Downey advises
governments, major corporations and the health industry on how to
develop a systemic approach to controlling for human imperfection.
Arguing that prevention is far preferable to denying responsibility
after the fact, he gave an influential TEDx talk outlining how
healthcare could use aviation's experience to reduce tragic
outcomes and improve patient safety. Oops! Why Things Go Wrong
seeks to understand and navigate error. It shows how we have become
particularly vulnerable to blunders due to new technologies and
today’s pressurised work environments. But it also shows how we
can fight back against our own inherent fallibility to live in a
safer and less error-strewn world.
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