I3E 2009 was held in Nancy, France, during September 23-25, hosted by Nancy University and INRIA Grand-Est at LORIA. The conference provided scientists andpractitionersofacademia, industryandgovernmentwithaforumwherethey presented their latest ?ndings concerning application of e-business, e-services and e-society, and the underlying technology to support these applications. The 9th IFIP Conference on e-Business, e-Services and e-Society, sponsored by IFIP WG 6.1. of Technical Committees TC6 in cooperation with TC11, and TC8 represents the continuation of previous events held in Zurich (Switzerland) in 2001, Lisbon (Portugal) in 2002, Sao Paulo (Brazil) in 2003, Toulouse (France) in 2004, Poznan (Poland) in 2005, Turku (Finland) in 2006, Wuhan (China) in 2007 and Tokyo (Japan) in 2008. The call for papers attracted papers from 31 countries from the ?ve con- nents. As a result, the I3E 2009 programo?ered 12 sessions of full-paper pres- tations. The 31 selected papers cover a wide and important variety of issues in e-Business, e-servicesande-society, including security, trust, andprivacy, ethical and societal issues, business organization, provision of services as software and software as services, and others. Extended versions of selected papers submitted to I3E 2009 will be published in the International Journal of e-Adoption and in AIS Transactions on Enterprise Systems. In addition, a 500-euros prize was awarded to the authors of the best paper selected by the Program Comm- tee. We thank all authors who submitted their papers, the Program Committee members and external reviewers for their excellent

This book contains 15 thoroughly refereed research papers selected from 90 submissions for the 5th, 6th, and 7th International Workshop on Enterprise Systems, Pre-ICIS 2010-2012, held in St. Louis, MO, USA, in December 2010, in Shanghai, China, in December 2011, and in Orlando, FL, USA, in December 2012, respectively. In addition, two invited papers complete this volume. The contributions in this edited book are multidisciplinary in scope and cover strategic, organizational, and technological dimensions. They range from purely conceptual to literature reviews to papers on teaching-related aspects. Taken together, these papers provide a holistic view of the enterprise systems research domain, including key characteristics, implementation issues, general aspects of enterprise systems use, specific solutions such as CRM and SCM, and future research directions.

I3E 2009 was held in Nancy, France, during September 23-25, hosted by Nancy University and INRIA Grand-Est at LORIA. The conference provided scientists andpractitionersofacademia, industryandgovernmentwithaforumwherethey presented their latest ?ndings concerning application of e-business, e-services and e-society, and the underlying technology to support these applications. The 9th IFIP Conference on e-Business, e-Services and e-Society, sponsored by IFIP WG 6.1. of Technical Committees TC6 in cooperation with TC11, and TC8 represents the continuation of previous events held in Zurich (Switzerland) in 2001, Lisbon (Portugal) in 2002, Sao Paulo (Brazil) in 2003, Toulouse (France) in 2004, Poznan (Poland) in 2005, Turku (Finland) in 2006, Wuhan (China) in 2007 and Tokyo (Japan) in 2008. The call for papers attracted papers from 31 countries from the ?ve con- nents. As a result, the I3E 2009 programo?ered 12 sessions of full-paper pres- tations. The 31 selected papers cover a wide and important variety of issues in e-Business, e-servicesande-society, including security, trust, andprivacy, ethical and societal issues, business organization, provision of services as software and software as services, and others. Extended versions of selected papers submitted to I3E 2009 will be published in the International Journal of e-Adoption and in AIS Transactions on Enterprise Systems. In addition, a 500-euros prize was awarded to the authors of the best paper selected by the Program Comm- tee. We thank all authors who submitted their papers, the Program Committee members and external reviewers for their excellent

Standardsoftware ist heute in den meisten Unternehmen die vorherrschende Kategorie betrieblicher Anwendungssysteme. Projekte zur Einfuhrung von Standardsoftware umfassen in einer zeitlich gedrangten Folge eine Reihe von Auswahl- und Implementierungsentscheidungen. Im neuen Buch von Prof. Gronau werden Auswahl, Einfuhrung und Betrieb industrieller Standardsoftware unter Berucksichtigung der oben genannten Punkte beschrieben. Das Werk wendet sich insbesondere an Praktiker im Unternehmen und in anderen Organisationen, die Standardsoftware einsetzen. Sie erhalten einen praxisnahen Uberblick uber das Vorgehen und die kritischen Erfolgsfaktoren. Zwei ausfuhrlich dokumentierte Fallstudien im Anhang dieses Buches unterstutzen insbesondere diese Zielgruppe. Studierende sollen nach dem Durcharbeiten des Bandes in der Lage sein, die mit der Auswahl, der Einfuhrung und dem Betrieb von Standardsoftware einhergehenden Aufgaben zu begreifen und nachvollziehen zu konnen."