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Introducing the institutional logics perspective to street-level
analysis, this book examines how street-level workers deal with the
institutional logics that guide their organization - whether they
follow or challenge them. While doing so, the book develops a
theoretical framework to study street-level workers' institutional
agency within organizations from different institutional
backgrounds. The book conceptualizes street-level workers as
institutional entrepreneurs and presents an original process model
to capture deinstitutionalization efforts in street-level
discourse. This ordinal model accounts for embedded agency and
institutional entrepreneurship as well as for more gradual moves
towards deinstitutionalization through the hybridization of
institutional logics. The author tests the model empirically using
interview data and discusses how street-level workers diverge from
the institutional logic of their organization in almost two thirds
of their statements, indicating a tendency towards institutional
entrepreneurship. The book finally combines two literature strands:
institutionalism and implementation research, showing how
street-level workers may be perceived as institutional
entrepreneurs. This book will appeal to students, scholars, and
researchers of political science, public policy, public
administration, and organizational studies, as well as to
practitioners and policy-makers interested in a better
understanding of institutional entrepreneurs, street work, and the
institutional logics perspective.
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