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Leading Total Quality: Management's Role in Aligning Leadership & Total Quality Practice - Management's Role in... Leading Total Quality: Management's Role in Aligning Leadership & Total Quality Practice - Management's Role in Aligning Leadership & Total Quality Practice (Paperback)
Orlando E Blake PhD
R576 Discovery Miles 5 760
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How do some organizations consistently achieve high quality products and services? In concise and straightforward language, Dr. Blake explains how the best organizations combine total quality and great leadership practices to create and sustain total customer satisfaction.

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