One important precondition for modeling multiphase flow and transport processes in the hydrosystem "subsurface" is the general formulation of a model. The objective of this book is to present a consistent, easily accessible formulation of the fundamental phenomena and concepts, to give a uniform description of mathematical and numerical modeling, and to show the latest developments in the field of simulation of multiphase processes, especially in porous and heterogeneous media. Some general aspects which affect the selection of the relevant processes and the corresponding parameters as well as the mathematical and numerical model concepts are discussed in detail.

Terrorists constantly present new challenges to law enforcement, emergency response teams, security planners, and others involved in counterterrorism. Since the last edition of this volume was published, additional atrocities have occurred and new threats have surfaced. The fourth edition of The Counterterrorism Handbook: Tactics, Procedures, and Techniques provides the latest developments and offers new insights on the War on Terror. Updated to reflect an increased focus on terrorism in public transportation, this volume provides an understanding of the strategies, tactics, and techniques required to tackle terrorism as it exists today. It illustrates essential topics such as the elements common to all terrorism, bomb threats, risk assessment, hostages, and weapons of mass destruction. It also presents case studies of some of the most notorious terrorist incidents, including both World Trade Center attacks, Oklahoma City, Centennial Olympic Park, the U.S. Embassy, the U.S.S. Cole, and attacks in Madrid, London, and Glasgow. The only way to effectively deal with terrorism is to have a thorough understanding of its present-day characteristics - who is involved and what weapons and tactics they are likely to use. In language friendly to first responders, this volume presents a comprehensive strategy of how to deal with a whole gamut of possible terrorist incidents. Covering everything from bombings and hostage-taking to nuclear terrorism, the book describes in specific detail what needs to be done before, during, and after an event. Armed with this information, those charged with protecting the public will be better equipped to face myriad threats.

Project Report from the year 2007 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 86%, Macquarie University (Graduate Accounting and Commerce Centre), course: MKTG814, Managing Customer Relations (post-graduate unit), 19 entries in the bibliography, language: English, abstract: Lufthansa is Germany's aviation flagship company and also one of the major airlines operating on a global scale. Established in 1926, Lufthansa currently is one of the biggest members and also founders of the Star Alliance, the world's most important airline cooperation. Divided into five strategic business segments (passenger business, logistics, Maintenance Repair Overhaul, catering and IT services), the following report will focus on the passenger business segment and Lufthansa's activities in terms of customer relationship management (CRM) in this division. Being one of the first airlines to have established a customer loyalty program, Lufthansa successfully runs its frequent flyer concept Miles & More (Lufthansa, 2007). In a competitive environment like the aviation business, relying on a loyal customer base which generates a major part of the company's revenue is one of the key drivers for success. Due to cost pressure in the late 1990s and the crisis in the aviation business after the terror attacks in 2001, airlines more than ever before recognized and appreciated the value of a relationship to its important profitable customer segments. Thus CRM strategies have become increasingly relevant for Lufthansa and other airlines. Lufthansa's CRM strategy in the passenger business segment is concentrated within the Miles & More program. Different statuses of memberships are designed to attend to customers throughout the stages of customer's lifetime and therefore represent the value of the customer for the company. Beneath the Miles & More surface, an accurate value chain is required. The value chain contains Lufthansas Cus