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One important precondition for modeling multiphase flow and
transport processes in the hydrosystem "subsurface" is the general
formulation of a model. The objective of this book is to present a
consistent, easily accessible formulation of the fundamental
phenomena and concepts, to give a uniform description of
mathematical and numerical modeling, and to show the latest
developments in the field of simulation of multiphase processes,
especially in porous and heterogeneous media. Some general aspects
which affect the selection of the relevant processes and the
corresponding parameters as well as the mathematical and numerical
model concepts are discussed in detail.
Terrorists constantly present new challenges to law enforcement,
emergency response teams, security planners, and others involved in
counterterrorism. Since the last edition of this volume was
published, additional atrocities have occurred and new threats have
surfaced. The fourth edition of The Counterterrorism Handbook:
Tactics, Procedures, and Techniques provides the latest
developments and offers new insights on the War on Terror. Updated
to reflect an increased focus on terrorism in public
transportation, this volume provides an understanding of the
strategies, tactics, and techniques required to tackle terrorism as
it exists today. It illustrates essential topics such as the
elements common to all terrorism, bomb threats, risk assessment,
hostages, and weapons of mass destruction. It also presents case
studies of some of the most notorious terrorist incidents,
including both World Trade Center attacks, Oklahoma City,
Centennial Olympic Park, the U.S. Embassy, the U.S.S. Cole, and
attacks in Madrid, London, and Glasgow. The only way to effectively
deal with terrorism is to have a thorough understanding of its
present-day characteristics - who is involved and what weapons and
tactics they are likely to use. In language friendly to first
responders, this volume presents a comprehensive strategy of how to
deal with a whole gamut of possible terrorist incidents. Covering
everything from bombings and hostage-taking to nuclear terrorism,
the book describes in specific detail what needs to be done before,
during, and after an event. Armed with this information, those
charged with protecting the public will be better equipped to face
myriad threats.
Project Report from the year 2007 in the subject Business economics
- Marketing, Corporate Communication, CRM, Market Research, Social
Media, grade: 86%, Macquarie University (Graduate Accounting and
Commerce Centre), course: MKTG814, Managing Customer Relations
(post-graduate unit), 19 entries in the bibliography, language:
English, abstract: Lufthansa is Germany's aviation flagship company
and also one of the major airlines operating on a global scale.
Established in 1926, Lufthansa currently is one of the biggest
members and also founders of the Star Alliance, the world's most
important airline cooperation. Divided into five strategic business
segments (passenger business, logistics, Maintenance Repair
Overhaul, catering and IT services), the following report will
focus on the passenger business segment and Lufthansa's activities
in terms of customer relationship management (CRM) in this
division. Being one of the first airlines to have established a
customer loyalty program, Lufthansa successfully runs its frequent
flyer concept Miles & More (Lufthansa, 2007). In a competitive
environment like the aviation business, relying on a loyal customer
base which generates a major part of the company's revenue is one
of the key drivers for success. Due to cost pressure in the late
1990s and the crisis in the aviation business after the terror
attacks in 2001, airlines more than ever before recognized and
appreciated the value of a relationship to its important profitable
customer segments. Thus CRM strategies have become increasingly
relevant for Lufthansa and other airlines. Lufthansa's CRM strategy
in the passenger business segment is concentrated within the Miles
& More program. Different statuses of memberships are designed
to attend to customers throughout the stages of customer's lifetime
and therefore represent the value of the customer for the company.
Beneath the Miles & More surface, an accurate value chain is
required. The value chain contains Lufthansas Cus
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