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Today's customer-oriented operational philosophy has forced
organizations to face the challenge of transforming into digital
businesses to meet growing customer demand. The reality is that
power is shifting from institutions to customers, so it's up to
providers to master both customer experience and digital
operational excellence. However, despite this turn toward
digitalization, many businesses struggle to manage their technology
base strategically. Disruptive Innovation and Emerging Technologies
for Business Excellence in the Service Sector provides an in-depth
exploration of options that can assist organizations in developing
a consistent and coherent view of various drivers in order to shape
their markets and operations as well as how disruptive innovations
and emerging technologies can contribute to businesses now and in
the future. Covering a wide range of topics such as sustainable
transportation and customer service experiences, it is ideal for
industry professionals, researchers, academicians, instructors,
decision makers, and students.
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Nadine Gordimer
Paperback
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R398
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Discovery Miles 3 300
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