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Concise expert guide to important business research topic
Summarises the state of the art in available and emerging research
Includes references to key research publications in the field
Critical Perspectives in Emergency Services Management makes an
important contribution to the subject of emergency services
management and to public administration and organization studies
more generally. It critically assesses developments in emergency
services management by examining the multi-dimensional nature of
the provision of emergency services and their connectedness in
advanced western democracies. The effective management of emergency
services has never been more important than in today's
high-pressured and cost-conscious public sector. The authors of
this volume forensically analyse the challenges of delivering
emergency services within this context. This book provides an
in-depth, scholarly and comprehensive analysis of the changing
landscape of emergency service provision and clearly addresses a
gap in the market for a critical volume on the emergency services.
For anyone seeking to understand why and how the management of
emergency services matters, this collection is essential reading.
Critical Perspectives on the Management and Organization of
Emergency Services makes an important contribution to the subject
of emergency services management and to public administration and
organization studies more generally. It critically assesses
developments in emergency services management by examining the
multi-dimensional nature of the provision of emergency services and
their connectedness in advanced western democracies. The effective
management of emergency services has never been more important than
in today's high-pressured and cost-conscious public sector. The
authors of this volume forensically analyse the challenges of
delivering emergency services within this context. This book
provides an in-depth, scholarly and comprehensive analysis of the
changing landscape of emergency service provision and clearly
addresses a gap in the market for a critical volume on the
emergency services. For anyone seeking to understand why and how
the management of emergency services matters, this collection is
essential reading.
"Globally, emergency services are witnessing a period of
unprecedented uncertainty and change caused by pressure on their
budgets, reduced manpower and changing patterns of demand and
service delivery. Such challenges are also having huge implications
on the workforce health and wellbeing. This book is a timely,
well-researched addition to improve our understanding of the
governance and collaboration issues in the emergency
services."Steve McGuirk, Chairman, Warrington and Halton Hospitals
Trust, Former Chief Fire Officer and CEO, Greater Manchester Fire
and Rescue Service "Good governance, collaboration and sound
leadership are easy qualities to take for granted in the Emergency
Services. However, given the increasing complexity of the
challenging political and operational environments these
organisations work in, it is not reasonable to assume these
qualities will always emerge as a natural phenomenon. This book is
a welcome addition that provides invaluable, evidence-based
insights for leaders who are seeking to raise the quality of their
services for both the public and their workforce alike."Andy
Newton, Immediate Past Chair, College of Paramedics and Former
Paramedic Director, South East Coast Ambulance Service NHS Trust
(SECAmb) This unique text provides fresh insights and understanding
of the governance and collaboration issues between emergency
services in a dynamic policy and organisational environment in a
global world. The book offers critical insights into the theory and
rationale behind the interoperability and collaboration between the
emergency services and examines in detail, important themes around
trust, leadership, workforce wellbeing and resilience and
professional culture(s), each having great significance for the
success of the interoperability and governance agenda. The chapters
cover new materials, including the research conducted by the
authors and are written in a style that is easily accessible. This
book caters to a wide audience of researchers, academics, students,
emergency services staff, leaders and public managers, both in the
UK and internationally.
This volume provides fresh insights and management understanding of
the changing role of the ambulance services against the backdrop of
massive cuts in health budgets around the world and the changing
context of pre-hospital care within the wider healthcare networks.
The challenges of funding, training and cultural transformation are
now felt globally. The need to learn and adapt from suitable models
of ambulance service delivery have never been greater. The book
offers critical insights into the theory and practice of strategic
and operational management of ambulance services and the leadership
needs for the service. One of the highlight of this volume is to
bring together scholarship using experts- academics, practitioners
and professionals in the field, to each of the chosen topics. The
chapters are based in the practical experiences of the authors and
are written in a way that is accessible and suitable for a range of
audiences. We are confident that this book will cater to a wider
audience to inform policy and practice, both in the UK and
internationally. Paresh Wankhade is Professor of Leadership and
Management at Edge Hill University, UK Kevin Mackway-Jones is the
Medical Director at North West Ambulance Service NHS Trust, UK
Endorsements "This unique and valuable publication, charts the
history and development of the ambulance service in England over
the last hundred years or so. The role of this key emergency
service has always been important, and arguably never more so than
today. The contributing authors have not only provided the reader
with great insights into where the service has come from and the
leadership challenges it has, and continues to face; it also gives
examples of how the future could look as our journey of
transformation continues." Peter Bradley CBE, MBA (and author of
Taking Healthcare to the Patient 2005), Chief Executive Officer. St
John National Headquarters, New Zealand "With a year on year
increase in demand for emergency ambulances and over 9 million
calls annually, the UK Ambulance Service must change from its
emergency care and transport focus model. With the increase in
professionalism of paramedics and an uplift in assessment and
clinical skills the modern paramedic is increasingly able to treat
at home, direct patients with alternative care pathways and avoid
transportation to overburdened Emergency Departments. Whilst there
is some historical and cultural resistance to change there is a
need for further development in clinical skills and a new
perspective for the future Ambulance Service. This book brings
together practitioners, managers, academics and provides a broad
understanding of the major management issues in the UK Ambulance
Service. It includes the history of the Ambulance Service, quality
and risk management issues, commissioning, leadership,
intra-operability and shape of the future ambulance service. The
content will be of interest to students, practitioners and
academics". Sir Keith Porter, Professor of Clinical Traumatology,
University Hospitals Birmingham NHS Foundation Trust, United
Kingdom
This volume provides fresh insights and management understanding of
the changing role of policing against the backdrop of massive cuts
in public expenditure experienced and the changing landscape of
policing. The challenges of funding, training, online-crimes and
cultural transformation are now felt globally. The need to learn
and adapt from suitable models of police service delivery have
never been greater. The book offers critical insights into the
theory and practice of strategic and operational management of
police services and the related professional and policy aspects.
One of the highlight of this volume is to bring together
scholarship using experts- academics, practitioners and
professionals in the field, to each of the chosen topics. The
chapters are based in the practical experiences of the authors and
are written in a way that is accessible and suitable for a range of
audiences. We are confident that this book will cater to a wider
audience to inform policy and practice, both in the UK and
internationally. Sir Peter Fahy QPM, Chief Constable, Greater
Manchester Police Policing across the world is facing an increasing
complexity of demand and public expectation creating new challenges
for leadership and management. The contributors to this work are
among the leading thinkers in policing and present important new
insights into both the past and the way forward. It will be
welcomed by all those convinced that radical new approaches are
required across the public services. Bill Skelly, Deputy Chief
Constable, Devon and Cornwall Police, UK At times it feels that the
focus on leadership in the police service is all about what went
wrong; the negative influences of a tightly-knit culture; and the
almost inevitable rise of the technocrat. It is refreshing to read
a book that seeks new insights into the positive influences of
police leadership and offers the prospect of a more emotionally
aware and spiritually rich approach as to how those insights may be
practically employed for the benefit of all in the police family
and the communities we serve.
This book provides a critical understanding of contemporary
issues within global society and how these relate to six case
study examples (UK, USA, China, India, South Africa,
Bangladesh, and Japan). The authors draw on their diverse
experience to explore four major themes of contemporary
relevance: overall aging of societies; governance and
institutions; emergency services and public health provisions; and
community activism and involvement. The key
issues within the book--sociability, social capital, and
community development--are examined in the context of an ever
increasing aging world. The authors' sense of optimism is
linked to growing evidence that community activism is on the
rise and can effectively plug the gap between public need and
provision of service.
This volume provides fresh insights and management understanding of
the changing role of the ambulance services against the backdrop of
massive cuts in health budgets around the world and the changing
context of pre-hospital care within the wider healthcare networks.
The challenges of funding, training and cultural transformation are
now felt globally. The need to learn and adapt from suitable models
of ambulance service delivery have never been greater. The book
offers critical insights into the theory and practice of strategic
and operational management of ambulance services and the leadership
needs for the service. One of the highlight of this volume is to
bring together scholarship using experts- academics, practitioners
and professionals in the field, to each of the chosen topics. The
chapters are based in the practical experiences of the authors and
are written in a way that is accessible and suitable for a range of
audiences. We are confident that this book will cater to a wider
audience to inform policy and practice, both in the UK and
internationally. Paresh Wankhade is Professor of Leadership and
Management at Edge Hill University, UK Kevin Mackway-Jones is the
Medical Director at North West Ambulance Service NHS Trust, UK
Endorsements "This unique and valuable publication, charts the
history and development of the ambulance service in England over
the last hundred years or so. The role of this key emergency
service has always been important, and arguably never more so than
today. The contributing authors have not only provided the reader
with great insights into where the service has come from and the
leadership challenges it has, and continues to face; it also gives
examples of how the future could look as our journey of
transformation continues." Peter Bradley CBE, MBA (and author of
Taking Healthcare to the Patient 2005), Chief Executive Officer. St
John National Headquarters, New Zealand "With a year on year
increase in demand for emergency ambulances and over 9 million
calls annually, the UK Ambulance Service must change from its
emergency care and transport focus model. With the increase in
professionalism of paramedics and an uplift in assessment and
clinical skills the modern paramedic is increasingly able to treat
at home, direct patients with alternative care pathways and avoid
transportation to overburdened Emergency Departments. Whilst there
is some historical and cultural resistance to change there is a
need for further development in clinical skills and a new
perspective for the future Ambulance Service. This book brings
together practitioners, managers, academics and provides a broad
understanding of the major management issues in the UK Ambulance
Service. It includes the history of the Ambulance Service, quality
and risk management issues, commissioning, leadership,
intra-operability and shape of the future ambulance service. The
content will be of interest to students, practitioners and
academics". Sir Keith Porter, Professor of Clinical Traumatology,
University Hospitals Birmingham NHS Foundation Trust, United
Kingdom
This book provides a critical understanding of contemporary issues
within global society and how these relate to six case study
examples (UK, USA, China, India, South Africa, Bangladesh, and
Japan). The authors draw on their diverse experience to explore
four major themes of contemporary relevance: overall aging of
societies; governance and institutions; emergency services and
public health provisions; and community activism and involvement.
The key issues within the book--sociability, social capital, and
community development--are examined in the context of an ever
increasing aging world. The authors' sense of optimism is linked to
growing evidence that community activism is on the rise and can
effectively plug the gap between public need and provision of
service.
This volume provides fresh insights and management understanding of
the changing role of policing against the backdrop of massive cuts
in public expenditure experienced and the changing landscape of
policing. The challenges of funding, training, online-crimes and
cultural transformation are now felt globally. The need to learn
and adapt from suitable models of police service delivery have
never been greater. The book offers critical insights into the
theory and practice of strategic and operational management of
police services and the related professional and policy aspects.
One of the highlight of this volume is to bring together
scholarship using experts- academics, practitioners and
professionals in the field, to each of the chosen topics. The
chapters are based in the practical experiences of the authors and
are written in a way that is accessible and suitable for a range of
audiences. We are confident that this book will cater to a wider
audience to inform policy and practice, both in the UK and
internationally. Sir Peter Fahy QPM, Chief Constable, Greater
Manchester Police Policing across the world is facing an increasing
complexity of demand and public expectation creating new challenges
for leadership and management. The contributors to this work are
among the leading thinkers in policing and present important new
insights into both the past and the way forward. It will be
welcomed by all those convinced that radical new approaches are
required across the public services. Bill Skelly, Deputy Chief
Constable, Devon and Cornwall Police, UK At times it feels that the
focus on leadership in the police service is all about what went
wrong; the negative influences of a tightly-knit culture; and the
almost inevitable rise of the technocrat. It is refreshing to read
a book that seeks new insights into the positive influences of
police leadership and offers the prospect of a more emotionally
aware and spiritually rich approach as to how those insights may be
practically employed for the benefit of all in the police family
and the communities we serve.
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