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This book discusses the mutual relationship between service and
sustainability. It covers methodologies and approaches and
describes measurements and tools that can promote sustainability on
the service market. Lastly, it presents the different applications
of sustainability, together with examples of sustainable services.
Environmental concerns have become integral to any decision-making
process in the design and implementation of goods and services.
With the increasing dominance of the service sector, and as service
systems become more complex and interdisciplinary, the focus must
move from the exchange of products to that of services. Newly
created services should thus aim to incorporate sustainability into
their designs while viewing sustainability as a service in its own
right. Integrating sustainability in the service design and
development process is essential to improving the sustainability of
our society and preserving the environment. Moreover, doing so
shifts the service boundaries from values that are focused only on
personal, local, and current needs and economic profit to those
that are broader and more future oriented, ultimately placing
greater social and environmental responsibility on all
stakeholders. In addition, it advances the current state-of-the-art
in sustainable development and service design and contributes to
improving the quality of life on a global scale.
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