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Seminar paper from the year 2002 in the subject Business economics
- Marketing, Corporate Communication, CRM, Market Research, Social
Media, grade: 8 von 10 P, Jonkoping International Business School
(-), course: International Marketing, 16 entries in the
bibliography, language: English, comment: Discusses four typologies
of services by McLoughlin - Fitzsimmons -1996, Lovelock -1983,
Valikangas - Lehtinen -1990, and Clark - Rajaratnam -1999 and their
implications for the standardisation versus adaptation trade-off.
However, we will first give an overview about earlier research done
within this field. Co-Authors: Sofie Hildingsson, Patrick van der
Honing. 328 KB, abstract: 1Introduction Within the course
International Marketing, the third project deals with academic
research in international marketing and internationalisation. We
have chosen to focus on the inter-national dimension of
standardisation versus adaptation in service marketing. We will
mainly discuss four typologies of services by McLoughlin &
Fitzsimmons (1996), Lovelock (1983), Valikangas & Lehtinen
(1990), and Clark & Rajaratnam (1999) and their implications
for the standardisation versus adaptation trade-off. However, we
will first give an overview about earlier research done within this
field. Some services were international in scope long before the
term "scientific management" was ever invented or the first
marketing course was taught. Shipping was an essential in-gredient
in opening up early trade routes, with banking and insurance
following and then facilitating them. In time, large companies
emerged to operate international marine freight and passenger
services, developing a network of agents in different ports to
represent them. As more and more organisations offer services in
foreign markets - often around the world - and as international
trade in services increases, important questions are being raised
concerning the design and implementation of international service
marketing str
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