Urban revitalization is a long process, and its success depends on social innovations. Just as with technological developments, it is almost impossible to predict which social innovations will be effective. Only in retrospect can we say, something special has happened here - and it's been going on for a long time."The Challenge of Social Innovation in Urban Revitalization" looks at bottom up initiatives, where residents and local organizations took charge and took risks to improve their living conditions and to build a new future. The book presents case studies of a series of initiatives which have borne fruit over a long period of time: the revitalized industrial areas of Montreal, those of Mondragon in the Basque country, the Eldonian projects in Liverpool, the search for urban scenarios in Jerusalem, as well as cases in Nicaragua, Peru, France, the Netherlands and EU-wide projects.

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This book is a collection of studies of corrections and repair in conversation, by Gail Jefferson, co-founder of the field of Conversation Analysis and one of its foremost researchers. Throughout her career, Jefferson explored the almost hidden, subterranean world of the seemingly minor errors and mistakes that people make in interaction. Speech errors sometimes have an ideological significance (e.g. a defendant apparently about to refer to the police as "cops" but cutting off just in time to correct that to "officer"). Despite the virtual invisibility of these errors, such problematic moments in interaction bring into play ways of remedying and correcting errors that can have profound significance for the participants. Through these studies Jefferson reveals the delicacy, the subtlety with which moments of communication difficulties and possible miscommunications are remedied, in such a way as to minimize the damage that might otherwise be caused to the interaction. This collection represents the most distinctive, sustained, and incisive exploration of what speakers are "up to" in episodes when they correct errors in their own and one another's speech. Combining rigorous technical analysis, extraordinary methodological innovation, and acute observation, Jefferson explored what she herself referred to as the "wild side of Conversation Analysis." The coherence and depth of her research is revealed in these studies, which include four previously unpublished papers, as well as others that were published variously in less widely-distributed journals and publications. In the volume's introduction, editors Joerg Bergmann and Paul Drew provide an appraisal, for the first time, of the significance of Jefferson's stunningly inventive research into errors and their correction in conversation.

Talk at Work is a major collection of studies of language and interaction in a wide variety of institutional and workplace settings, including doctor-patient consultations, legal hearings, mass media, job interviews, visits by health visitors, psychiatric interviews, and calls to emergency services. A theoretical overview of the distinctive contribution made by conversation analysis to our understanding of talk in institutional contexts is followed by reports of the contributors' original empirical research.

Few conversational topics can be as significant as our troubles in life, whether everyday and commonplace, or more exceptional and disturbing. In groundbreaking research conducted with John Lee at the University of Manchester UK, Gail Jefferson turned the microscope on how people talk about their troubles, not in any professional or therapeutic setting, but in their ordinary conversations with family and friends. Through recordings of interactions in which people talk about problems they're having with their children, concerns about their health, financial problems, marital and relationship difficulties (their own or other people's), examination failures, dramatic events such as burglaries or a house fire and other such troubles, Jefferson explores the interactional dynamics and complexities of introducing such topics, of how speakers sustain and elaborate their descriptions and accounts of their troubles, how participants align and affiliate with one another, and finally manage to move away from such topics. The studies Jefferson published out of that remarkable period of research have been collected together in this volume. They are as insightful and informative about how we talk about our troubles, as they are innovative in the development and application of Conversation Analysis. Gail Jefferson (1938-2008) was one of the co-founders of Conversation Analysis (CA); through her early collaboration with Harvey Sacks and in her subsequent research, she laid the foundations for what has become an immensely important interdisciplinary paradigm. She co-authored, with Harvey Sacks and Emanuel Schegloff, two of the most highly cited articles ever published in Language, on turn-taking and repair. These papers were foundational, as was the transcription system that she developed and that is used by conversation analysts world-wide. Her research papers were a distinctive and original voice in the emerging micro-analysis of interaction in everyday life.