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Performance measurement is now a key management tool used by
government to assess and enhance public services. It is also used
as a tool for public sector transparency and accountability.
Despite these noble objectives, performance measurement can also
generate counterproductive and sometimes paradoxical outcomes. This
book innovatively conceptualises performance measurement as a
'policy instrument'. Such an approach necessarily invites careful
and critical examination of instances of the formation, application
and contestation of particular performance measurement regimes, the
tools used to measure performance, the way in which performance
data is produced and used, and the complex dynamics between
professionals, managers and service users that arise from these
practices. The book provides detailed empirical examples of
performance measurement in the delivery of health, schooling and
child welfare services, as well as the problematics of assessing
national wellbeing. Instead of a form of scientific and rational
management, performance measurement is revealed as an intrinsically
contested, socio-politically charged and value laden practice. The
book concludes that to succeed in delivering authentic performance
improvements public sector managers must be aware of these complex,
paradoxical dynamics and the circumstances that make performance
measurement perform. This book was originally published as a
special issue of Policy Studies.
While reforms of welfare policies have been widely analysed, the
reform of welfare administration has received far less attention.
Using empirical case studies, this book provides significant new
insights into the way welfare administration is being
internationally transformed. Particular attention is given to the
effect on welfare clients, staff and agencies. "Administering
welfare reform" presents a critical analysis of governance
practices in welfare administration and examines shifts in the
participants, practices and processes of welfare administration. It
presents original empirical case studies that highlight the effects
of reforming welfare governance on welfare subjects, staff and
agencies and provides a much-needed international and comparative
perspective of changing welfare governance. This book is aimed at
scholars and advanced students of sociology, social policy,
economics, public administration and management, as well as social
policy practitioners and service delivery workers.
Performance measurement is now a key management tool used by
government to assess and enhance public services. It is also used
as a tool for public sector transparency and accountability.
Despite these noble objectives, performance measurement can also
generate counterproductive and sometimes paradoxical outcomes. This
book innovatively conceptualises performance measurement as a
'policy instrument'. Such an approach necessarily invites careful
and critical examination of instances of the formation, application
and contestation of particular performance measurement regimes, the
tools used to measure performance, the way in which performance
data is produced and used, and the complex dynamics between
professionals, managers and service users that arise from these
practices. The book provides detailed empirical examples of
performance measurement in the delivery of health, schooling and
child welfare services, as well as the problematics of assessing
national wellbeing. Instead of a form of scientific and rational
management, performance measurement is revealed as an intrinsically
contested, socio-politically charged and value laden practice. The
book concludes that to succeed in delivering authentic performance
improvements public sector managers must be aware of these complex,
paradoxical dynamics and the circumstances that make performance
measurement perform. This book was originally published as a
special issue of Policy Studies.
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