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For manufacturers of complex engineering equipment, the focus on
service and achieving outcomes for customers is the key to growth.
Yet, the capability to provide service for complex engineered
products is less understood. Taking a trans-disciplinary approach,
Complex Engineering Service Systems covers various aspects of
service in complex engineering systems, with perspectives from
engineering, management, design, operations research, strategy,
marketing and operations management that are relevant to different
disciplines, organisation functions, and geographic locations. The
focus is on the many facets of complex engineering service systems
around a core integrative framework of three value transformations
- that of material/equipment, information and people. Complex
Engineering Service Systems is the outcome of the EPSRC/BAE Systems
S4T (Service Support Solutions: Strategy and Transition) research
programme of 10 universities and 27 researchers, which examined how
high-value manufacturers of complex engineering products adapt to a
multi-partnered environment to design and deliver value in a
service system. Complex Engineering Service Systems aims to be the
main source of knowledge for academics and professionals in the
research and practice of contracting, managing, designing, leading,
and delivering complex engineering service systems. The book takes
a value-based approach to integrating equipment and human factors
into a total service provision. In doing so, it aims to advance the
field of service systems and engineering.
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