Contents: Ethnomethodology and Conversation Analysis; Parties and Joint Talk: Two Ways in Which Numbers are Significant for Talk-in-Interaction; Laughing at and Laughing with: Negotiations of Participant Alignments Through Conversational Laughter; Episode Trajectory in Conversational Play; Mm Hm Tokens as Interactional Devices in the Psychotherapeutic In-take Interview; Meeting Both Ends: Standardization and Recipient Design in Telephone Survey Interviews; The Distribution of Knowledge in Courtroom Interaction; Seeing Conversations: Analyzing Sign Language Talk; Multiple Mode, Single Activity: Telenegotiating as a Social Accomplishment; Assembling a Response: Setting and Collaboratively Constructed Work Talk; A Technology of Order Production: Computer-Aided Dispatch in Public Safety Communication; The Mundane Work of Writing and Reading Computer Programs. Contributors: Steven E. Clayman, Douglas W. Maynard, Emanuel A. Schegloff, Phillip J. Glenn, Robert Hopper, Marek Czyzewski, Hanneke Houtkoop-Steenstra, Martha L. Komter, Paul McIlvenny, Alan Firth, Marjorie Harness Goodwin, Jack Whalen, Graham Button, Wes Sharrock, Paul ten Have, and George Psathas. Co-published with the International Institute for Ethnomethodology and Conversation Analysis.

This is the book for introducing and getting to grips with conversation analysis. Accessible, comprehensive and very applied. - Steven Wright, Lancaster University "A clearly written book. It puts CA into perspective by presenting exemplary studies and differentiating CA from other approaches to discourse. It is full of advice concerning the technicalities of recording, transcription and analysis. It will be most useful to my students." - Spiros Moschonas, University of Athens The Second Edition of Paul ten Have's classic text Doing Conversation Analysis has been substantially revised to bring the book up-to-date with the many changes that have occurred in conversation analysis over recent years. The book has a dual purpose: to introduce the reader to conversation analysis (CA) as a specific research approach in the human sciences, and to provide students and novice researchers with methodological and practical suggestions for actually doing CA research. The first part of the book sets out the core theoretical concepts that underpin CA and relates these to other approaches to qualitative analysis. The second and third parts detail the specifics of CA in its production of data, recordings and transcripts, and its analytic strategies. The final part discusses ways in which CA can be 'applied' in the study of specific institutional settings and for practical or critical purposes.

The book makes a valuable addition to the field...providing a very useful resource for those evaluating, engaging in, or embarking on, research' - "Monika Buscher, Department of Sociology, Lancaster University

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This book provides a discussion of qualitative research methods from an ethnomethodological perspective. Detailed yet concise, Paul ten Have's text explores the complex relation between the more traditional methods of qualitative social research and the discipline of ethnomethodology. It draws on examples from both ethnomethodological studies and the wider field of qualitative research to discuss critically an array of methods for qualitative data collection and analysis.

Key features of the book include:

- A broad coverage - includes discussions of interviewing, the use of documents, ethnography, and methods of data analysis

- An understanding of different research traditions and illustrations of how these may be used in practice

- Concise chapter summaries and further reading sections to aid student learning

With a student-friendly structure, this engaging book will be an invaluable resource for both students and researchers across the social sciences.