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The authors have raised an important construct for all of us who
work in the public sector regarding what underlies and directs the
rapid advancement of technology solutions in developing and
developed economies. . . DeMello and Furseth deserve credit for
raising our awareness to the true driver behind the successful
integration and acceptance of technology in this increasingly
innovation-driven world: culture.' - from the Foreword, David A.
Lindeman, Director CITRIS Health, University of California,
Berkeley, Director, Center for Technology and Aging, US There is a
growing trend toward innovation in public services, and the
integration of public and private entities in their delivery. This
book aims to improve the ability to innovate successfully in
large-scale public/private endeavors. The authors develop an
underpinning theory of innovation, and extend it to address key
issues in public/private collaboration. As an example, they explore
the subject of independent living for seniors and persons with
disabilities across four countries - the US, UK, Norway and Japan.
The resulting model provides a vehicle for all major stakeholders
to better understand the dynamics of innovation, which will in turn
offer the opportunity to improve performance and successful
adoption. This book will provide useful insight for students of
innovation, public service planning and delivery, and health and
social services. In addition, the original opinion research on
residents of the four countries will prove interesting for students
of sociology and medical anthropology.
The global digital revolution has changed consumer society, service
expectations, and funding models forever. Value Driven Service
Innovation explores these changes from the perspectives of leading
thinkers and practitioners in the field of innovation today.
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