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Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings (Paperback, 1st ed. 2018)
Gerhard Satzger, Lia Patricio, Mohamed Zaki, Niklas Kuhl, Peter Hottum
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R1,600
Discovery Miles 16 000
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This book constitutes the proceedings of the 9th International
Conference on Exploring Services Science, IESS 2018, held in
Karlsruhe, Germany, in September 2018. The 30 papers presented in
this volume were carefully reviewed and selected from 67
submissions. The book is structured in six parts, each featuring
contributions describing current research in a particular domain of
service science: Service Design and Innovation; Smart Service
Processes; Big Data in Services; Service Topics Open Exploration;
Design Science Research in Services. The book offers an extended,
ICT-focused vision on services and addresses multiple relevant
aspects, including underlying business models, the necessary
processes and technological capabilities like big data and machine
learning. The academic work showcased at the conference should help
to advance service science and its application in practice.
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