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Although much of the hubris and hyperbole surrounding the 1990's
Internet has softened to a reasonable level, the inexorable
momentum of information growth continues unabated. This wealth of
information provides resources for adapting to the problems posed
by our increasingly complex world, but the simple availability of
more information does not guarantee its successful transformation
into valuable knowledge that shapes, guides, and improves our
activity. When faced with something like the analysis of
sense-making behavior on the web, traditional research models tell
us a lot about learning and performance with browser operations,
but very little about how people will actively navigate and search
through information structures, what information they will choose
to consume, and what conceptual models they will induce about the
landscape of cyberspace.
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