You never get a second chance to make a first impression – but it’s amazing how many so-called professionals play fast and loose with their reputations. It’s no longer down to word-of-mouth – the worldwide web spreads information round the world in seconds. If you’re in business you need take the steps that will protect your reputation – as well as taking advantage of the means to enhance it. If you have staff, clients and suppliers, you’ll also want to be aware of what they are saying about you – and educate them to be effective marketers for your business. This book will give you lots of practical things you can do to plan, promote and protect your reputation.

Reference materials play an important role in analytical chemistry, where they are used by analysts for a variety of purposes, including: checking and calibrating instruments; validating methods and estimating the uncertainty of analytical measurements; checking laboratory and analyst performance; and internal quality control. This book provides guidance and information for the users of certified reference materials (CRMs), explaining how they can best be used to achieve valid analytical measurements and improve quality in the analytical laboratory. General information on CRMs and how they are produced sets the scene for readers. The statistics relating to CRM use are then explained in an easy-to-understand manner, and this is followed by sections covering the main uses of CRMs. Detailed worked examples are used throughout. Structured and comprehensive in coverage, this book will be welcomed by all users of certified reference materials.

This is a light-hearted coming-of-age story about Bobby Masters and his young rock and roll band in the summer of 1964. They want to live the life of the Beatles so much they are willing to hit the road, pretending to be The Romeos, a successful rock and roll band with a hit record. After all, who is going to catch them? Well, there is Theresa Garcia, the ferocious older sister of the bass player who torments Bobby mile by mile, cowboys who hate rock and roll, a police chief determined that no band is playing that dirty song "Louie Louie" in his town. And there are the real Romeos as well. And Bobby and the boys aren't ready to meet hip-shaking Susie Mitchell, a go-go dancer who won a darkest-tan contest in Daytona and is out to teach them it may not be a man's world after all. The Romeo Boys: A Rock n Roll Odyssey is a romp through a time when rock and roll was more innocent.

...and death came third! The definitive guide to networking and speaking in public. Do you dread going to networking events? Do you hide at the back of the room when you have the opportunity to present your business? In 1984 a New York Times Survey on Social Anxiety placed death third in the list of people's biggest fears. The top two responses were walking into a room full of strangers and speaking in public. Facing these two fears head on, '...and death came third!' rocketed straight to Number Two on the Amazon UK bestseller lists on publication of its First Edition in 2006. Since then thousands of people have turned to its pages to help them network and present with much more confidence. In this updated second edition you can discover how to: Walk into a networking event and approach people with CONFIDENCE, STRUCTURE a talk so that you can get your key message across POWERFULLY, ENGAGE people in conversation and get them interested in YOU, FOCUS on the results you want from networking and achieve them EASILY, STAND and speak with CONVICTION and AUTHORITY and much, much more. Brought to you by Andy Lopata, Business Networking Strategist and Peter Roper, The Natural Presenter.