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Originally published in 1971. On May 4th, 1970, shots fired by the
Ohio National Guard at Kent State University were heard around the
world. People were either outraged by the killings or outraged at
the students. Instant experts rendered the judgment that it was all
a problem of communication. This book tested that hypothesis as it
presents the result of an in-depth series of interviews both within
and outside the university soon after the tragic event. The book
includes a narrative of an initial understanding of the incidents
but admits its limit in full information as it outlines the results
of the study, which looked at systems and subsystems of information
flow. This book adds to the understanding of problems of
communication in large organisations and particularly education
establishments as well as being a cautionary tale of a specific
event.
Originally published in 1971. On May 4th, 1970, shots fired by the
Ohio National Guard at Kent State University were heard around the
world. People were either outraged by the killings or outraged at
the students. Instant experts rendered the judgment that it was all
a problem of communication. This book tested that hypothesis as it
presents the result of an in-depth series of interviews both within
and outside the university soon after the tragic event. The book
includes a narrative of an initial understanding of the incidents
but admits its limit in full information as it outlines the results
of the study, which looked at systems and subsystems of information
flow. This book adds to the understanding of problems of
communication in large organisations and particularly education
establishments as well as being a cautionary tale of a specific
event.
"Who Is My Neighbor?" is a compelling account of the author s
ten-year journey as a volunteer at the St. Francis Center, a
homeless shelter in Denver, Colorado. A retired Professor of
Communication, Phil Tompkins marshals his considerable experience
as a participant observer in recording the voices of the guests of
the shelter as they teach us about their situation. We learn about
their hopes for regaining a home and their fears as they are
victimized in some cases even murdered. Tompkins shows how
effective communication and organization can contribute to finding
an end to homelessness and establishing a movement toward
protective action, especially when a proactive local government
gets involved. In addition to giving voice to homeless people, "Who
Is My Neighbor?" explores Denver Mayor John Hickenlooper s
ambitious Commission to End Homelessness. This remarkable social
experiment, now called Denver s Road Home, is two years into
implementing an innovative plan for ending homelessness. It
provides a model for other cities nationwide where persistent
homelessness has defied resolution. "Features of this unique book:
Includes poignant stories of and interviews with homeless people
from every background.Recounts the era of the brutal decapitation
murders among Denver s homeless population.Author s first hand
experience with and scholarly understanding of the homeless is
reflected throughout.Shows the ways that businesses, nonprofits,
and local, state, and the federal levels of government can work
together to eliminate homelessness.Puts forth the radical proposals
of Denver s Road Home ending homelessness by providing homes for
people without them."Additional online resources to learn more
about homelessness Colorado Coalition for the Homeless,
www.coloradocoalition.orgCommunity for Creative Nonviolence, http:
//users.erols.com/ccnv/ Corporation for Supportive Housing,
www.csh.orgDenver s Road Home, www.denversroadhome.orgEveryone
Deserves A Roof, www.edar.orgGood Samaritan Society,
www.good-sam.comHousing Justice , www.housingjustice.orgNational
Alliance to End Homelessness, www.endhomelessness.orgNational
Coalition for Homeless Veterans, www.ncvh.orgNational Coalition for
the Homeless, www.nationalhomeless.orgNational Law Center on
Homelessness and Poverty, www.nlchp.orgThe St. Francis Center,
www.sfcdenver.orgUnited States Interagency Council on Homelessness,
www.usich.gov"
"Who Is My Neighbor?" is a compelling account of the author s
ten-year journey as a volunteer at the St. Francis Center, a
homeless shelter in Denver, Colorado. A retired Professor of
Communication, Phil Tompkins marshals his considerable experience
as a participant observer in recording the voices of the guests of
the shelter as they teach us about their situation. We learn about
their hopes for regaining a home and their fears as they are
victimized in some cases even murdered. Tompkins shows how
effective communication and organization can contribute to finding
an end to homelessness and establishing a movement toward
protective action, especially when a proactive local government
gets involved. In addition to giving voice to homeless people, "Who
Is My Neighbor?" explores Denver Mayor John Hickenlooper s
ambitious Commission to End Homelessness. This remarkable social
experiment, now called Denver s Road Home, is two years into
implementing an innovative plan for ending homelessness. It
provides a model for other cities nationwide where persistent
homelessness has defied resolution. "Features of this unique book:
Includes poignant stories of and interviews with homeless people
from every background.Recounts the era of the brutal decapitation
murders among Denver s homeless population.Author s first hand
experience with and scholarly understanding of the homeless is
reflected throughout.Shows the ways that businesses, nonprofits,
and local, state, and the federal levels of government can work
together to eliminate homelessness.Puts forth the radical proposals
of Denver s Road Home ending homelessness by providing homes for
people without them."Additional online resources to learn more
about homelessness Colorado Coalition for the Homeless,
www.coloradocoalition.orgCommunity for Creative Nonviolence, http:
//users.erols.com/ccnv/ Corporation for Supportive Housing,
www.csh.orgDenver s Road Home, www.denversroadhome.orgEveryone
Deserves A Roof, www.edar.orgGood Samaritan Society,
www.good-sam.comHousing Justice , www.housingjustice.orgNational
Alliance to End Homelessness, www.endhomelessness.orgNational
Coalition for Homeless Veterans, www.ncvh.orgNational Coalition for
the Homeless, www.nationalhomeless.orgNational Law Center on
Homelessness and Poverty, www.nlchp.orgThe St. Francis Center,
www.sfcdenver.orgUnited States Interagency Council on Homelessness,
www.usich.gov"
Apollo, Challenger, Columbia: The Decline of the Space Program
provides unparalleled longitudinal insight into the organizational
successes and failures of NASA. The book treats NASA over its
45-year history from 1958 to 2003, concentrating on five "data
points":
* 1967: when Tompkins first served as a Summer Faculty Consultant
in Organizational Communication to legendary rocket scientist
Wernher von Braun during the Apollo Program.
* 1968: when he served in the same capacity to help reorganize
NASA's Marshall Space Flight Center.
* 1986: when he investigated the communication failures that
caused the explosion of the space shuttle Challenger.
* 1987: when he researched NASA's highly successful Aviation
Safety Reporting System.
* 2003: when he interpreted the communication failures leading up
to the catastrophic failure of the space shuttle Columbia.
The result is a presentation of concrete communication correlates
of organizational success and failure. Tompkins is a master of what
Clifford Geertz called "thick description." The result is a
compelling, richly detailed, longitudinal case study concentrating
on processual changes in communication-as-organization. In this
book, Tompkins introduces theory subtly, inserting it to explain
details of the organization that would otherwise defy
understanding.
In considering other organizations in trouble, Tompkins identifies
ten "communication transgressions," one of which, for example, is
"ignorantia affectata"--an affected or cultivated ignorance of
organizational problems. In contrast to these failed organizations
and their pathologies, Tompkins offers a sketch of two healthy
organizations that live by "valuelogics"--applying ethical values
in the organizational workplace. There are lessons to be learned
from NASA's disasters. With all of the high-profile ethical lapses
in U.S. corporations, Tompkins advocates individuals and
organizations taking responsibility for their actions.
Organizational Communication Imperatives: Lessons of the Space
Program, by Phillip K. Tompkins, provides unparalleled insight into
the communication successes and failures of NASA's Marshall Space
Flight Center. It spans a 25-year period--from the Apollo Program
to the present-day dilemmas of the space program. Much of the book
focuses on communication problems involved in the Challenger
disaster. Tompkins is a master of what Clifford Geertz called
"thick description." The result is a compelling, richly-detailed
case study that brings alive the field of communication to
students. Organizational Communication Imperatives eases the job of
teaching by providing students with a narrative that stimulates
interest, contextualizes abstract principles, and leads students
into theory with greater understanding.
Through their study of the Marshall Center, students are exposed
to
* how complex organizational structure changes over time.
* how employees are affected by these changes.
* how an organization may react to a major crisis.
* how an organization responds to different types of
leadership.
* what it takes to bring an ailing organization back to
health.
The text thus provides a more comprehensive insight into the
functioning of one organization--rather than attempting to describe
how all organizations function--than is offered in any other book
of this type. Yet the analysis offered can be applied to any
organization to improve communication.
Tompkins's work as an organizational communication consultant to
the Marshall Center during the Apollo Program, under legendary
German rocket scientist Wernher von Braun, is well known. In 1990,
Tompkins returned to Huntsville to interview top management and
assess the Center's recovery since the Challenger disaster.
The book takes the shape of a first-person narrative, which gives
it an accessible, personal style rarely found in textbooks.
Students will have no difficulty with comprehension.
It is also unusual to present primary-source findings in a
classroom text, as this book does. Students gain a sense of how
original research is conducted as they use the book, which
encourages development of their critical thinking skills.
Suggested questions for discussion and essays, as well as class
projects and exercises, are included in an appendix to assist the
instructor in using the book to maximum advantage.
Along with increased complexities in work and life in general in
the twenty-first century come new and dangerous risks to workers,
customers, and the general public. Drawing on decades of experience
as a researcher and consultant for a range of organizations and
individuals in high-risk domains, the author of this book presents
a powerful theory of open communication and teamwork. This unites a
range of communication practices and principles that have proven to
combat risk and complexity in organizations. The book initially
focuses on NASA, an organization that experiences and engages with
high complexity and risk daily. As a participant-observer in the
Apollo program, the author witnessed pioneering communication
practices that, for example, empowered engineers with “automatic
responsibility” for any technical problem they perceived. It was
partly the failure to follow such protocols that resulted in the
catastrophes experienced in the Challenger and Columbia tragedies,
as the author shows. Using the lessons learned from the space
program, the book then explores complexity and risk in medicine,
aviation, the fighting of forest fires, and homelessness, again
consistently finding communication practices that worked and did
not work. Based on detailed research conducted over several
decades, the book presents a unified theory linked to generally
applicable communication practices. Case studies include the
results of an international experiment of surgery conducted in ten
countries that produced a highly significant reduction of deaths
and infections in Africa, India, and other parts of the world, to
the creation of innovative communication practices that
significantly reduced risks in the US aviation industry.
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