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As the title suggests, the book is providing a practical guidance
on managing the processes for IT Services. There are lot of
guidance available on technology management in IT industry but this
book is focusing on technology independent service management. The
book will be addressed to all IT people from a process practitioner
perspective, however, the fundamentals are presented in simplistic
terms, and therefore it should be useful to all IT people. It will
describe the process engineering concept and how it can be applied
to IT Service Management. This is not about the industry standard
framework such as ITIL and COBIT but about the common processes
that are generally used in real life operations. I will be using
analogies and illustrations from non IT world also to make the
things simple. This book does not focus on any technology.
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