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Internet Self-Service in Kundenbeziehungen - Gestaltungselemente, Prozessarchitektur Und Fallstudien Aus Der... Internet Self-Service in Kundenbeziehungen - Gestaltungselemente, Prozessarchitektur Und Fallstudien Aus Der Finanzdienstleistungsbranche (German, Paperback, 2008 ed.)
Harald Salomann; Foreword by Prof Dr Walter Brenner
R1,920 Discovery Miles 19 200
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Harald Salomann prasentiert Handlungsempfehlungen zur Gestaltung von Internet Self-Services in Kundenbeziehungen von Finanzdienstleistern. Er leitet Anforderungen fur die Planung, Konzeption und Umsetzung in kundenorientierten Prozessen ab."

Kooperatives Customer Relationship Management - Fallstudien Und Informationssystemarchitektur in... Kooperatives Customer Relationship Management - Fallstudien Und Informationssystemarchitektur in Finanzdienstleistungsnetzwerken (German, Paperback, 2006 ed.)
Malte Geib; Foreword by Prof Dr Walter Brenner
R1,564 Discovery Miles 15 640
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