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Addressing the entire care chain, this book presents the outcomes
of advanced research on healthcare operations management based on
real-world data and practices in China. It includes hands-on
methods and applications in this interdisciplinary research field,
which combines healthcare service, operations management,
industrial engineering and information technology. The content is
divided into three parts, reflecting the entire care chain. The
first part discusses the pre-hospital service stage and explores
resource deployment problems in emergency medical service, such as
ambulance allocation. The second part focuses on inpatient care
services, including staffing and task allocation among nurses and
doctors based on multi-project management under uncertainties. In
addition, a highly promising diagnosis approach is proposed and a
specific algorithm is derived on the basis of real-world datasets
which can improve the diagnosis accuracy remarkably. In turn, the
third part considers the post-hospital service stage, which most
often takes place at community hospitals, and provides a
quantitative evaluation and optimization of scheduling for tasks
and team members for home care services. The book is intended for a
broad audience, including students, researchers and practitioners
working in various areas of healthcare management, service
management, and operations management.
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