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The executive and legislative branches agree that there has been
too much outsourcing of government work in the past. The best
option is a combination of insourcing and outsourcing, which has
traditionally been the way the government has conducted business.
Bringing a service back in house or insourcing as it is known, is a
difficult decision that cannot be based on cost alone. Cost does
not reveal the whole picture and it would suggest that the decision
to outsource should not be based only on cost. Ultimately the
question is under what conditions should a process or service be
insourced? The Office of Management and Budget (OMB) circulars and
Government Accounting Office (GAO) reports provide general
guidelines for such decision making but nothing truly definitive.
There is current literature suggesting frameworks for the various
aspects of the process, but no framework exists for the entire
process. The purpose of this paper is to develop a taxonomy so that
a decision framework can be developed that considers the optimal
solution for the long term financial gain, corporate strategy, and
continued sustainment of the corporation in the insourcing decision
process. A review of current literature for this paper suggests
that such a decision needs to be based on six categories: cost,
corporate knowledge and economic environment, knowledge, laws and
regulations, relationships, and metrics and monitoring. These are
quantifiable factors that a manager can base the decision on.
However the making the insourcing decision must also consider
factors that are not quantifiable or predictable.
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