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This book presents a simple framework and guidelines for
implementing visible and uniform auditable standards of quality in
government that can fundamentally and permanently reshape its
efficiency, effectiveness, and value. It opens the possibility of a
day in the not-too-distant future when a quality audit can provide
a uniform and valid report card on every government agency that is
a companion to an annual audit of the financial books. Its
easy-to-use quality standards are objective, measurable, and
transformational. The standards provide the missing link for the
implementation of quality in government both because they align
with fundamental good management technique and support any other
quality disciplines already in place in any given jurisdiction. The
standards are designed to mirror the three fundamental levels of
leadership in government: (1) Work unit supervisors and managers at
the "front line" of government service, (2) chief executives,
department directors and their deputies as "executive management"
of government agencies, and (3) elected leadership at the top, who
provide "public management" and must define the priorities,
outcomes, programs, and budgets. No book has had a bigger potential
to positively transform government since Reinventing Government. It
is a "must read" for elected leaders, public sector managers, and
citizens who wonder why government is so often unable to achieve
excellence.
This book presents a simple framework and guidelines for
implementing visible and uniform auditable standards of quality in
government that can fundamentally and permanently reshape its
efficiency, effectiveness, and value. It opens the possibility of a
day in the not-too-distant future when a quality audit can provide
a uniform and valid report card on every government agency that is
a companion to an annual audit of the financial books. Its
easy-to-use quality standards are objective, measurable, and
transformational. The standards provide the missing link for the
implementation of quality in government both because they align
with fundamental good management technique and support any other
quality disciplines already in place in any given jurisdiction. The
standards are designed to mirror the three fundamental levels of
leadership in government: (1) Work unit supervisors and managers at
the "front line" of government service, (2) chief executives,
department directors and their deputies as "executive management"
of government agencies, and (3) elected leadership at the top, who
provide "public management" and must define the priorities,
outcomes, programs, and budgets. No book has had a bigger potential
to positively transform government since Reinventing Government. It
is a "must read" for elected leaders, public sector managers, and
citizens who wonder why government is so often unable to achieve
excellence.
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Paperback
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R367
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Discovery Miles 3 400
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