The first edition of Intercultural Interactions pioneered the 18-theme "culture-general" framework that has become the basis of work and research with a diverse array of populations, from interpreters for the deaf to helping professionals in multicultural settings and businesspeople around the world. Even more comprehensive in its scope and now with a practical new user's guide, the second edition expands coverage to draw the reader in--with more vivid scenarios and examples reflecting changing world events and social milieu. Updated essays integrate these critical incidents, incorporating the most current developments in the field of cross-cultural training. A special chapter, the user's guide provides practical, time-saving suggestions for using the book in a variety of training programs as well as preparing for the cross-cultural experience. Across the spectrum of professional, educational, and personal settings, the second edition of Intercultural Interactions offers a key framework for living, interpreting, and assimilating cross-cultural experiences. This book is integral for use in culture-centered training and research programs, college coursework in psychology and global management, programs for overseas business people and study abroad students, and multicultural health care and mental health settings. [all the quotes here are:] Praise for the first edition . . . "Brislin and his coauthors have developed a most interesting training device designed to aid sojourners, executives, teachers, and others during the inevitable adjustment period they will face whenever they go to another culture or country. The book will primarily be seen as a helpful aid to anyone who is interested in training and evaluating those who are preparing for 'close encounters of the other-culture kind.' However, it will also be welcomed by many academicians as a useful way in which to discuss certain social psychological principles, such as attribution processes or dimensions of interpersonal attraction." --from the Preface by Walter J. Lonner & John W. Berry "The appearance of Intercultural Interactions is a major event for researchers and trainers in the field of cross-cultural communication. The critical incidents and essays presented are intensely practical in their orientation, broad in their coverage of the main problem areas, and deep in the insights they provide." --Geert Hofstede, University of Limburg at Maastricht, The Netherlands "This admirable volume is addressed to the lay person. The purpose of the educational materials in this book is to assist people when they must adjust to life in another country, or to assist them when they are to interact extensively with people from other cultural backgrounds." --Contributions to Indian Sociology "The authors carefully describe the process they used to develop the training materials, giving convincing empirical evidence of their validity. Those who prepare sojourners will find the result of their work to be a highly useful resource." --Review and Expositor

Develop a unique counseling approach for training clients, students, and target populations with Improving Intercultural Interactions, a pragmatic text that deals with concerns specific to intercultural experiences in counseling. Intended as a companion to the first volume by Brislin and Yoshida, this new book works from an educational model for counseling and presents training modules that are relevant for varying clusters of circumstances, from the world of business to the field of education. It builds upon the first book and deals with issues including ethics, ethnocultural identification, conflict and mediation across cultures, as well as empathy and cross-cultural communication. In addition, this practical text is full of exercises, activities, and self-assessment questions that promote growth and cultural awareness. By defining culture inclusively and broadly, the editors have compiled a unique collection of training modules that will be essential to professionals and researchers in a broad range of fields, including clinical/counseling psychology, educational psychology, social work, psychology, gender studies, sociology, cultural studies, ethnic studies, and management.

The first edition of Intercultural Interactions pioneered the 18-theme "culture-general" framework that has become the basis of work and research with a diverse array of populations, from interpreters for the deaf to helping professionals in multicultural settings and businesspeople around the world. Even more comprehensive in its scope and now with a practical new user's guide, the second edition expands coverage to draw the reader in--with more vivid scenarios and examples reflecting changing world events and social milieu. Updated essays integrate these critical incidents, incorporating the most current developments in the field of cross-cultural training. A special chapter, the user's guide provides practical, time-saving suggestions for using the book in a variety of training programs as well as preparing for the cross-cultural experience. Across the spectrum of professional, educational, and personal settings, the second edition of Intercultural Interactions offers a key framework for living, interpreting, and assimilating cross-cultural experiences. This book is integral for use in culture-centered training and research programs, college coursework in psychology and global management, programs for overseas business people and study abroad students, and multicultural health care and mental health settings. [all the quotes here are:] Praise for the first edition . . . "Brislin and his coauthors have developed a most interesting training device designed to aid sojourners, executives, teachers, and others during the inevitable adjustment period they will face whenever they go to another culture or country. The book will primarily be seen as a helpful aid to anyone who is interested in training and evaluating those who are preparing for 'close encounters of the other-culture kind.' However, it will also be welcomed by many academicians as a useful way in which to discuss certain social psychological principles, such as attribution processes or dimensions of interpersonal attraction." --from the Preface by Walter J. Lonner & John W. Berry "The appearance of Intercultural Interactions is a major event for researchers and trainers in the field of cross-cultural communication. The critical incidents and essays presented are intensely practical in their orientation, broad in their coverage of the main problem areas, and deep in the insights they provide." --Geert Hofstede, University of Limburg at Maastricht, The Netherlands "This admirable volume is addressed to the lay person. The purpose of the educational materials in this book is to assist people when they must adjust to life in another country, or to assist them when they are to interact extensively with people from other cultural backgrounds." --Contributions to Indian Sociology "The authors carefully describe the process they used to develop the training materials, giving convincing empirical evidence of their validity. Those who prepare sojourners will find the result of their work to be a highly useful resource." --Review and Expositor

"The book is clearly written and includes many examples and analogies to illustrate the authors? main points. . . .The collaboration presents information useful for setting up an intercultural training program but also helpful for those attempting to ascertain the elements of a good program as well as for those interested in the general subject matter. This work will enhance the collections of libraries that support communication and business programs in particular."

--The Journal of Academic Librarianship

As societies become more global, acquiring an understanding of other cultures and customs becomes a necessity. It is essential to provide effective training programs whether the association is with culturally diverse people within the same city or country, other countries, or across hemispheres. The only comprehensive guidebook of its kind, Intercultural Communication Training provides an organizational framework for planning and establishing intercultural communication training programs. Drawing from intercultural communication and cross-cultural training, this guide emphasizes those aspects of training that explicitly involve face-to-face communication. The approaches this volume covers, such as assessing needs, establishing goals, and building positive attitudes, apply to any situation where good personal relations and effective communication need to be established with people from different cultural backgrounds.

This guidebook is an essential tool in designing a training program for scholars, students, counselors, diplomats, social workers, business people, and anyone who needs to increase their knowledge and skills for communication across cultures.

As the editors of this volume point out, one certainty in life is that people must interact with others from very different cultural backgrounds--whether or not they are prepared to do so. The modules in this volume encourage productive and effective intercultural interactions in business, educational, social, and health services settings. Each module--a collection of materials for cross-cultural training programs--has a similar structure. They all have a combination of experiential exercises, self-assessment instruments, traditional "text" material describing concepts and the research methods necessary in using a given module, and case studies and/or critical incidents. Among the subjects Improving Intercultural Interactions addresses are gender relations in the workplace, intercultural education at the university level, intercultural communication for health care professionals, multicultural counseling, and nonverbal behavior in intercultural interaction. Improving Intercultural Interactions is a valuable resource for consultants, counselors, personnel officers, and others who offer various kinds of cross-cultural training programs. It is also useful as a supplemental text in graduate and undergraduate courses dealing with culture and behavior. "The present volume . . . aims at supplying not only valuable ideas and ideals but most of all practical guidelines to all those interested in carrying out satisfactory training programs." --Language, Culture, and Curriculum "An excellent practical guide to intercultural sensitivity, in the business world; elementary, secondary, and tertiary level schools; and social service and health delivery agencies. Each chapter provides opportunities for self-assessment, cases, critical incidents, constructs that can develop skills in analyzing intercultural situations, opportunities to practice these skills, and field exercises to test the newly acquired sensitivity. It increases awareness of culture and cultural differences, provides facts that can help adjustment, suggests ways to feel appropriately for interaction with members of other cultures, and opportunities to identify and practice skills that can assist in adjustment to other cultures." --Harry C. Triandis, University of Illinois "Improving Intercultural Interactions represents the next step forward in resource books for trainers, teachers, professors, organizational developers and the like who are in constant need of upgrading the results of their cross-cultural training programs. . . . It presents sequences of training processes from self-assessment and critical incidents through the development of an understanding of cultural concepts and frameworks to exercises targeted to cause the learner to experience and practice an array of behaviors or actions in appropriate cross-cultural problem situations. The fact that each of the books' modules ends with suggested actions based on specific examples helps lead the learner to a position where he or she can develop personally and culturally relevant strategies for their workplace situation. This book will serve as a resource for persons in culturally diverse work situations, whether it be business, education, health, or a broad array of other public and private organizations." --Sheldon Varney, University of Hawaii at Manoa

The Chinese are fond of using four-character phrases, known as cheng yu, to improve their writing style. The Chinese characters on the cover spell out one such idiom: pao zhuan yin yu. Translated literally, this would be "throw bricks attract jade." It can also express the idea of throwing out something of little value to induce a potential business partner to offer something more valuable. The authors of Turning Bricks into Jade, a more idiomatic rendering of pao zhuan yin yu, like to think of each critical incident in this collection as a brick, which, when combined with similar bricks, good sense and effort, can be used to construct relationships more valuable even than jade. A critical incident is a story about cross-cultural conflict or misunderstanding. Many of the forty-one incidents are based on actual events that involved one or more of the authors or their acquaintances. Some are a composite of several authors' experiences. You choose one of four or five possible alternatives that explain the misunderstanding. Following each incident is a discussion of possible solutions, based on the authors' experiences and grounded in current research. Misunderstandings between Chinese and American interactants are complicated; there is almost never just one thing going on. One result of this complexity is that many of the incidents have more than one correct explanation. Forty-one Americans and Chinese with considerable experience in both cultures read the collection of incidents for validation. As you work through the incidents, you may feel the need for a more detailed explanation or definition of certain recurring themes. A section on key theoretical concepts in Chinese-American interactions provides such detail. Included are individualism and collectivism, guanxi (interpersonal connections), hierarchies, gender relations in the workplace, regulations, deference to authority, work incentives and ownership. The Index of Incidents According to Themes and Concepts is also helpful.