The Martin Buber-Carl Rogers Debate offers a corrected and extensively annotated version of this central text in human sciences. Focusing on the sole meeting between these two central figures in twentieth-century intellectual life, Anderson and Cissna return to the original 1957 audio tape and to a variety of other primary sources as they correct and clarify the historical record.

The authors highlight hundreds of errors, major and minor, in previously distributed and published transcripts -- beginning with the typescript circulated by Rogers himself. They also show how an accurate text enhances our understanding of the relationship between Buber's philosophy and Rogers's client- and person-centered approach to interpersonal relations. Anderson and Cissna discuss the central issues of the conversation, including the limits of mutuality, approaches to "self", alternative models of human nature, confirmation of others, and the nature of dialogic relation itself. Although Buber and Rogers conversed nearly forty years ago, their topics clearly resonate with contemporary debates about postmodernism, forms of otherness, cultural studies, and the possibilities for a dialogic public sphere.

Rob Anderson explains queer stereotypes and LGBTQ+ culture with humorous “fake science� that borrows from real scientific principles across natural, social, and applied science categories. Take a deep dive into all things queer with Gay Science and learn the ins and outs of the LGBTQ+ community through this humorous and informative textbook. Author and comedian Rob Anderson borrows the familiar format of middle school science books to explain queer stereotypes and the most important aspects of LGBTQ+ culture.  You’ll learn about natural, social, and applied sciences as Rob examines topics like: How does gaydar work? Why do gay men run like that? Do lesbians hate electricity? What does it mean to be asexual? Are queer people responsible for the hurricanes? and Why do gay parents raise happier kids? Pulling inspiration from his Gay Science series made famous on his social media channels, Rob recreates some of his most popular episodes here in book form, while also tackling completely new subjects, studying them through his trusted and humorous fake scientific methods. Gay Science includes: 8 different chapter elements that help explain topics including everything from Get PrePared, The Tea, Serving Conclusions, Sequins of Events, The Gloss, Staying Bi-Curious and more 24 science topics across the three different fields including chemistry, geology, genetics, botany, anthropology, geography, psychology, sociology, forensics, nutrition, and more! 36 infographics that include diagrams, charts, and maps to illustrate the gayest concepts If you’re seeking a fun book to make sense of this very queer world we live in, then look no further than Gay Science. Rob Anderson is here to explain all of the scientific reasonings behind every aspect of LGBTQ+ life, whether you like it or not.

Popular culture helps construct, define, and impact our everyday realities and must be taken seriously because popular culture is, simply, popular. Communication Perspectives on Popular Culture brings together communication experts with diverse backgrounds, from interpersonal communication, business and organizational communication, mass communication, media studies, narrative, rhetoric, gender studies, autoethnography, popular culture studies, and journalism. The contributors tackle such topics as music, broadcast and Netflix television shows, movies, the Internet, video games, and more, as they connect popular culture to personal concerns as well as larger political and societal issues. The variety of approaches in these chapters are simultaneously situated in the present while building a foundation for the future, as contributors explore new and emerging ways to approach popular culture. From case studies to emerging theories, the contributors examine how popular culture, media, and communication influence our everyday lives.

Draws on media's past strengths to define a more responsive role for journalism's future. This work covers many current trends: minority voices, providing interactive community forums, reconciling informational and entertainment functions, understanding bias and creating public opinion.

The Long Term Care Customer Service Improvement Program is designed to accelerate your skills and your resident's satisfaction. This course includes: A systematic and simple method for improving customer service skills Learning sessions as short as 15 minutes Practical skills you can apply immediately to improve how you work with your colleagues and your residents The Customer Service Improvement Program provides consistent reinforcement of what's learned through dozens of role plays and other learning exercises, testing, repetition of the basic principles and immediate application. The evidence-based curriculum is designed to meet the objectives of key national long term care initiatives including the Advancing Excellence in America's Nursing Homes Campaign, Quality Assurance and Performance Improvement (QAPI), and the AHCA Quality Initiative. Through careful study of the dozens of 15 minute learning modules you will learn the importance of: 1.Skillfully Resolving Intercultural Conflict 2.Employing Strategies for Handling Conflict 3.Asserting Yourself Respectfully 4.Identifying Your Conflict "Style" 5.Using Active Listening Skills Effectively 6.Overcoming Barriers to Listening and Understanding 7.Learning Why You Aren't Listening to Others 8.Developing Rapport with Different Personality Types 9.Managing Your Attitude 10.Avoiding "Rapport Killer" Words and Phrases 11.Tailoring Communication to Fit a Customer 12.Improving Customer Interactions 13.Managing Stress in a Long Term Care Facility 14.Relaxing with Visualization and Abdominal Breathing 15.Understanding Who the Customers in Your Facility Are 16.Communicating with Authority and Credibility 17.Demonstrating the Power of Friendliness and Approachability 18.Providing Excellent Customer Service at Mealtimes 19.Understanding The Costs of a Dissatisfied Customer 20.Identifying Customer Touch Points 21.Adhering to Your Facility's Dress Code 22.Reducing the Risk of Lawsuit 23.Placing Your Facility Above the Competition 24.Employing the Power of First Impressions 25.Understanding Customer Expectations 26.Building Relationships with Empathy and Compassion 27.Understanding Emotional Triggers 28.Creating Unforgettable Customer "Experiences" 29.Learning to Ask Questions Effectively 30.Employing Strategies to Manage Difficult Customers 31.Taking Effective Steps to Resolve Complaints ...And many other critical skills Human beings are complex and our behavior consistently misunderstood. To enhance how we work together takes time and commitment. The Customer Service Improvement Program is an effective tool you can use to improve your skills and the lives of your residents.

In the second edition of Interviewing, experienced educators Rob Anderson and G. Michael Killenberg explain and demystify the interviewing process, offering students a practical guide to the fascinating art of asking and answering questions. Throughout, they urge students not to view interviewing as a procedure or as a collection of techniques; instead, they present the process of interviewing as a fascinating opportunity for learning through dialogue. The basic motivation for interviewing is learning something new.
Each chapter features two sections: "The Basics," which describes essential skills, and "Beyond the Basics," which places them into a relevant context. Moreover, interviewing skills are clearly divided into three interrelated types: Listening, Questioning, and Framing. To highlight the practical, real-world significance of interviewing, the authors encourage students to apply their learning actively and to connect their skills with ideas from other communication, social science, and humanities courses. This student-friendly text also includes the following features:
* An emphasis on how interviewing contributes to the quality of public dialogue
* An integrated approach to both interviewer and interviewee roles
* In-depth coverage of culture and ethics
* Innovative boxed supplements, including:
- "Interviewers/Interviewees in Action" boxes, featuring first-person accounts
- "Trying Out Your Skills" boxes
- End-of-chapter "Making Your Decision" boxes, which present interactive hypothetical situations designed to generate class discussion
In addition, each chapter includes "The Interview Bookshelf," an annotated section recommending booksthat students will find helpful for further reading or for future interviewing-related assignments in other classes. A comprehensive online Instructor's Resource Guide is also available and provides suggestions for class activities, resources, and assignments.

The Long Term Care Customer Service Improvement Program is designed to accelerate your staff's skills and your resident's satisfaction. Your facility's benefits include: A systematic and simple method for improving customer service skills Learning sessions as short as 15 minutes Practical skills your front line can apply immediately to improve how staff work with each other and with your residents Reduced risk of lawsuit Improved referrals to your facility Increased QIS and Standard Survey scores It's been proven that effective and consistent customer service training increases staff satisfaction, reduces turnover, and improves your resident's quality of care. This course is a time- and cost-effective means to raise your facility's customer service standards. The Customer Service Improvement Program provides consistent reinforcement of what's learned through dozens of role plays and other learning exercises, testing, repetition of the basic principles and immediate application. The evidence-based curriculum is designed to meet the objectives of key national long term care initiatives including the Advancing Excellence in America's Nursing Homes Campaign, Quality Assurance and Performance Improvement (QAPI), and the AHCA Quality Initiative. While studying the seventeen 15-minute learning modules your staff will learn the importance of: 1.Skillfully Resolving Intercultural Conflict 2.Employing Strategies for Handling Conflict 3.Asserting Themselves Respectfully 4.Identifying Their Conflict "Style" 5.Using Active Listening Skills Effectively 6.Overcoming Barriers to Listening and Understanding 7.Learning Why They Aren't Listening to Others 8.Developing Rapport with Different Personality Types 9.Managing Their Attitude 10.Avoiding "Rapport Killer" Words and Phrases 11.Tailoring Communication to Fit a Customer 12.Improving Customer Interactions 13.Managing Stress in a Long Term Care Facility 14.Relaxing with Visualization and Abdominal Breathing 15.Understanding Who the Customers in Your Facility Are 16.Communicating with Authority and Credibility 17.Demonstrating the Power of Friendliness and Approachability 18.Providing Excellent Customer Service at Mealtimes 19.Understanding The Costs of a Dissatisfied Customer 20.Identifying Customer Touch Points 21.Adhering to Your Facility's Dress Code 22.Reducing the Risk of Lawsuit 23.Placing Your Facility Above the Competition 24.Employing the Power of First Impressions 25.Understanding Customer Expectations 26.Building Relationships with Empathy and Compassion 27.Understanding Emotional Triggers 28.Creating Unforgettable Customer "Experiences" 29.Learning to Ask Questions Effectively 30.Employing Strategies to Manage Difficult Customers 31.Taking Effective Steps to Resolve Complaints ...And many other critical skills Human beings are complex and our behavior consistently misunderstood. To enhance how we work together takes time and commitment. The Customer Service Improvement Program is an effective tool your facility can employ to achieve continuous quality improvement.

Ever wondered why things always happen in threes? It's because your brain thinks that way. This book contains 20 techniques that rely on the Law of Thirds to power up your strategy, planning and communication skills. We will look at examples through the eyes of history, from the point of view of business, and straight from our everyday lives. We will explore the creative aspects of the Law of Thirds, delve into its effect on spirituality, psychology and productivity and use a fine toothcomb to see how Law of Third techniques can be implemented to produce undefeatable results.

Arguing in the first book-length exploration of a conversational and dialogic model for journalism that "accurately reporting the news" is a surprisingly limiting if not disabling mission, the authors draw optimistically on past strengths of the media, especially print journalism, to reform and redefine a more ecumenical, constructive, participative, and democratically responsive role for journalism's institutional future. The book's scope is wide, and it includes many current trends: minority voices, contextualizing the news, providing interactive community forums, reconciling informational and entertainment functions, creating "public opinion," and understanding the nature of bias.

Popular culture helps construct, define, and impact our everyday realities and must be taken seriously because popular culture is, simply, popular. Communication Perspectives on Popular Culture brings together communication experts with diverse backgrounds, from interpersonal communication, business and organizational communication, mass communication, media studies, narrative, rhetoric, gender studies, autoethnography, popular culture studies, and journalism. The contributors tackle such topics as music, broadcast and Netflix television shows, movies, the Internet, video games, and more, as they connect popular culture to personal concerns as well as larger political and societal issues. The variety of approaches in these chapters are simultaneously situated in the present while building a foundation for the future, as contributors explore new and emerging ways to approach popular culture. From case studies to emerging theories, the contributors examine how popular culture, media, and communication influence our everyday lives.

The Martin Buber-Carl Rogers Debate offers a corrected and extensively annotated version of this central text in human sciences. Focusing on the sole meeting between these two central figures in twentieth-century intellectual life, Anderson and Cissna return to the original 1957 audio tape and to a variety of other primary sources as they correct and clarify the historical record.

The authors highlight hundreds of errors, major and minor, in previously distributed and published transcripts -- beginning with the typescript circulated by Rogers himself. They also show how an accurate text enhances our understanding of the relationship between Buber's philosophy and Rogers's client- and person-centered approach to interpersonal relations. Anderson and Cissna discuss the central issues of the conversation, including the limits of mutuality, approaches to "self", alternative models of human nature, confirmation of others, and the nature of dialogic relation itself. Although Buber and Rogers conversed nearly forty years ago, their topics clearly resonate with contemporary debates about postmodernism, forms of otherness, cultural studies, and the possibilities for a dialogic public sphere.