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Deliver Any Service Far More Effectively, Based on What Customers
Really Want As service stacks grow more complex, it becomes even
tougher to deliver on-demand IT services that meet customers'
expectations for speed, consistency, reliability, security,
privacy, and value. Layering on new cloud technologies,
architectural approaches, or methodologies can aggravate the
problem by widening the gap between what delivery teams think
they're delivering and what customers actually experience. In Lean
DevOps, technical leader Robert Benefield helps you escape this
spiral, reverse bad habits, and regain the situational awareness
you need to deliver the right services in the right way. Writing
for delivery team members and their leaders, Benefield shows how to
improve information flow throughout your organization, so you can
move toward your customers' target outcomes. He identifies problems
arising from traditional approaches to managing teams, debunks
excuses often used to prevent progress, and offers realistic
recommendations for everything from requirements to incentives. *
Understand key dynamics that impact service delivery, and avoid
focusing on the wrong issues * Give your delivery teams stronger
abilities to learn and improve * Improve team maturity and
implement prerequisites for effective use of automation and AI/ML *
Optimize key service delivery elements, from instrumentation to
queue masters and cycles * Organize and manage workflows more
effectively * Handle governance associated with internal controls
and external legal/regulatory requirements * Leverage the power of
Lean and Mission Command to accelerate innovation, empower
subordinates, and drive the outcomes you want
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