Analyse and address organisational challenges using real world examples    Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.    Pearson, the world’s learning company. 

Adaptation of the award-winning comic series created by Frank Miller. Interweaving multiple storylines from the series' history, the film paints a picture of the ultimate town through the eyes of its roughest characters. There's the street thug Marv (Mickey Rourke), whose desperate quest to find the killer of a prostitute named Goldie (Jaime King) will lead him to the foulest edges of town. Inhabiting many of those areas is Dwight (Clive Owen), a photographer in league with the sordid ladies of Sin City, headed by Gail (Rosario Dawson), who opens up a mess of trouble after tangling with a corrupt cop by the name of Jackie Boy (Benicio Del Toro). Finally, there's Hartigan (Bruce Willis), an ex-cop with a heart problem who's hell-bent on protecting a stripper named Nancy (Jessica Alba).

Sandra Bullock and Melissa McCarthy star as two mismatched cops in this comedy from 'Bridesmaids' director Paul Feig. Unaware that her colleagues hate her, prim and priggish FBI special agent Sarah Ashburn (Bullock) is seconded to Boston where she's forced to team up with foul-mouthed, take-no-prisoners detective Shannon Mullins (McCarthy). When the pair are ordered to take down a local drug baron, the two cops' wildly contrasting styles - and mutual hatred - soon threaten to derail their mission. But as the weeks pass, a grudging admiration for each others' methods brings about a thawing in hostilities, as the ill-starred crimefighters turn out to be a force to be reckoned with.

Horror in which a clinical trial at a remote facility goes terribly wrong. Among those who sign up to test ProSyntrex's latest drug Pro9 are Adam (Aneurin Barnard), Joni (Alex Reid), Carmen (Skye Lourie) and Jed (Oliver Coleman). The trial is highly secret, with no-one, including the staff who administer injections, aware of who is receiving the drug and who is in the placebo group. Shortly after the trial begins it becomes clear that something has gone wrong. There are unexplained disappearances, bizarre silhouettes and screaming from behind locked doors. Locked inside the facility, unaware of the true nature of events, the surviving patients and staff must band together to try and find a way out of the nightmare.

Sci-fi drama about two children who develop strange powers after playing with some discarded toys. On a beach vacation near Seattle, Noah (Chris O'Neil) and Emma (Rhiannon Leigh Wryn) Wilder find a little box washed up on the shore. It contains a strange, pulsing stone and the pair deign to keep it a secret, sensing its unusual nature. Further examination reveals a collection of items in the box including what appears to be a toy rabbit whose name turns out to be Mimzy and who is perfectly able to communicate with the children. Mimzy starts to instruct the children on many things that they're not familiar with, resulting in the pair attaining genius level very quickly, much to their parents' chagrin. It soon becomes apparent that there are forces abroad in the Wilder house that should have been left undisturbed - and that the future may be trying to send a message back to us in order that we might save our planet from a certain doom. After a huge power surge, originating in the Wilder home, takes out half the state power grid, the government begins to take an interest in the children.

Triple bill of police thrillers. 'Big Bang' (2011) stars Antonio Banderas as a Los Angeles private detective handed an unusual assignment. When Ned Cruz (Banderas) is approached by a Russian boxer (Robert Maillet) to find his missing girlfriend (Sienna Guillory) and the $30 million worth of diamonds in her possession, it is clear that this will not be an everyday job. Can Cruz make sense of the bizarre circumstances and track down the missing girl? 'Bad Cop' (2010) is an action thriller set in post-Hurricane Katrina New Orleans. Johnny Strong stars as Sean Riley, a beleaguered police detective struggling to cope with the recent death of his young son and the subsequent breakdown of his marriage. After a call goes horribly wrong, Riley looks set to lose his job - unless he can solve a series of brutal murders that have sent the city spiralling into gang warfare. In 'Operation Endgame' (2010) a top-secret facility underneath Washington D.C. finds two competing teams of assassins - code-named according to a deck of Tarot cards - at work. When a new employee known only as The Fool (Joe Anderson) arrives for his first day of work, he is alarmed to find his new boss murdered and the entire building rigged with explosives. The Fool must race against the clock to identify the killer and make his escape. Zach Galifianakis, Brandon T. Jackson and Maggie Q co-star.

Get designing and building with architect and TV presenter GEORGE CLARKE. From marvellous materials to future tech – discover the stories behind our homes. Our EXPERTS are famous for their incredible know-how and passion for their subjects, and now they have made it their mission to share that knowledge with you in LITTLE EXPERTS: the inspirational non-fiction series for six- to nine-year-olds. This jaw-dropping non-fiction journey has colourful, playful artwork throughout by Robert Sae-Heng. Little Experts is an unmissable series that will empower and inspire a new generation of experts. Also available in the LITTLE EXPERTS series: • Superhero Animals by CHRIS PACKHAM CBE, one of the UK’s leading naturalists and an award-winning conservationist, who began his TV career presenting children’s series The Really Wild Show. • How Families Are Made by Dr Amir Khan, an award-winning full-time GP and resident doctor on Lorraine and Good Morning Britain. • Why Money Matters by DEBORAH MEADEN, entrepreneur, Dragons’ Den investor and host of the BBC Radio 5 Live’s The Big Green Money Show podcast. • Amazing Bodies by DR RONX, award-winning trans non-binary emergency doctor and TV presenter. • Marvellous Vehicles by JAMES MAY, a writer and broadcaster who is best known for co-presenting Top Gear and The Grand Tour.

Unlike some other reproductions of classic texts (1) We have not used OCR(Optical Character Recognition), as this leads to bad quality books with introduced typos. (2) In books where there are images such as portraits, maps, sketches etc We have endeavoured to keep the quality of these images, so they represent accurately the original artefact. Although occasionally there may be certain imperfections with these old texts, we feel they deserve to be made available for future generations to enjoy.

Unlike some other reproductions of classic texts (1) We have not used OCR(Optical Character Recognition), as this leads to bad quality books with introduced typos. (2) In books where there are images such as portraits, maps, sketches etc We have endeavoured to keep the quality of these images, so they represent accurately the original artefact. Although occasionally there may be certain imperfections with these old texts, we feel they deserve to be made available for future generations to enjoy.