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For your robotic process automation (RPA) program to be successful,
you need to follow a general framework and governance model. This
book covers, in detail, what they should look like and how to adapt
them to your organization. Introducing Robotic Process Automation
to Your Organization is structured to enable you, a novice to RPA,
to successfully implement an RPA program at your company. RPA is
rapidly growing in use, but is only starting to be taught at a
university level. Many mid-level managers will be tasked with
introducing an RPA program at their organizations as senior
management learns of its efficacy, but will be unfamiliar with how
to do so. This book provides you with the skills and information
you need to make an informed decision. For decades, there has been
much discussion about the fast pace of technology, the rapidly
changing technology environment, and the need for companies to be
on the cutting edge to remain competitive or even relevant. In this
ever-changing environment, there is a need to know what can be done
in terms of current processes, here and now, that will increase
efficiency, benefit customers, and improve profitability. One
option is RPA. This book includes information to assist you in
getting the required buy-in and identifying the first few processes
for automation. A structure for identifying opportunities on an
ongoing basis is detailed, along with concepts that must be
considered for solution design and deployment. Throughout the book
there are several "pause and consider" statements to help you think
about how principles pertain to your organization. Additionally,
there are tips included that offer short, concrete suggestions on
how to help implement the particular step being discussed. What You
Will Learn Know the benefits of robotic process automation (RPA)
Understand the limitations of RPA Ask the right questions to
determine whether a process is a good candidate for automation
Obtain buy-in from skeptics at the senior and middle manager
levels, and from line workers Be familiar with the structure
required for success Who This Book is For Middle managers who have
either identified the need for robotic process automation (RPA) in
their organization or have been directed by senior management to
explore the possibility of introducing RPA to their organization;
managers at all levels who hear about RPA, either through
conferences, professional associations, or industry publications,
and want to know more; students of business and technology who wish
to broaden their understanding of important current trends.
Providing the insight and tools needed to improve the perception
your customers have about the quality of your product or service,
Your Customers' Perception of Quality: What It Means to Your Bottom
Line and How to Control It introduces a ground-breaking model for
measuring the impact of quality perception on your bottom line.
Allowing you to look at quality from an outside-in, truly
customer-centric perspective, the authors pave a concrete
connection between enhanced customer perception and increased
profitability. The book introduces cutting-edge concepts in
customer-centric quality-explaining exactly how to identify, plan,
cost justify, manage, and deliver consistent improvements to the
factors that matter most to your customers. Helping you harness the
power of the universal set of tools, techniques, and methods at
your disposal in the field of quality, the book: Unveils a model
that provides quantifiable information for determining the impact
of customer perception on your bottom line Details a strategic
model for attaining long-term benefits-including the tools required
to make the necessary tactical changes Includes a wealth of
customizable tools to help kick-start implementation efforts The
text clearly illustrates how to implement methods proven to improve
operational efficiencies, foster customer loyalty, and drive
increased revenue through positive word of mouth. Complete with
helpful checklists, templates, tools, and detailed instructions on
how to tailor them to your company, the authors guide you through
the path of evaluating, analyzing, and implementing the
value-adding adjustments needed to drive profits and boost customer
loyalty.
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